Nicola Saunders Email and Phone Number

Proven experience in an arts charity environment, directly managing over 15 staff across two shops on a part-time basis. Role includes:-Staff training to ensure that all members of the team are constantly updated on shop policies, customer service requirements, product knowledge, and overall museum standards. -Administrative tasks like creating daily and weekly rota, assisting with payroll, banking and cash handling, appraisals are documented, stocktake is managed across two shops… Show more Proven experience in an arts charity environment, directly managing over 15 staff across two shops on a part-time basis. Role includes:-Staff training to ensure that all members of the team are constantly updated on shop policies, customer service requirements, product knowledge, and overall museum standards. -Administrative tasks like creating daily and weekly rota, assisting with payroll, banking and cash handling, appraisals are documented, stocktake is managed across two shops, stock levels are monitored and product ranges delivered to stockroom assistants, requests to the buying team are made, and shop floor is well maintained.-Liaising with operational manager, head buyer, and e-commerce manager to ensure that product information is circulated across team, customer feedback is supplied to the head of retail, visual- merchandising duties are executed and standards are enforced across both shops. -Looking at sale figures, devising ways in which shop can attract growth and yield greater customer satisfaction. Show less

Decided to become a part time casual where I could pick up shifts that suited me whilst running my businesses and attending markets and events.

Involved with the move from Shad Thames to Kensington in 2016, setting up shops, stockroom and training the new team. -Excellent customer service skills-Dealing with customer enquiries over the phone and via email, satisfied customer demands through effective communication, proactively creating sales delivering on daily, weekly, and monthly, targets. -Cash handling duties and daily banking, was responsible for the maintenance of the shop floor, and opening/closing… Show more Involved with the move from Shad Thames to Kensington in 2016, setting up shops, stockroom and training the new team. -Excellent customer service skills-Dealing with customer enquiries over the phone and via email, satisfied customer demands through effective communication, proactively creating sales delivering on daily, weekly, and monthly, targets. -Cash handling duties and daily banking, was responsible for the maintenance of the shop floor, and opening/closing procedures-Lead in stocktake tasks, undertook visual merchandising duties, reordered stock, and undertook additional stockroom assistant duties. -Supervised all team members, trained staff where necessary, and ensured staff worked cooperatively to achieve daily targets. Show less

-Fulfil online orders, answer customer enquiries, and personalise orders to customer demands. -Create invoices, purchase materials, hand-make products. -Travel across the UK to attend outdoor markets and promote my business through personal, face-to-face customer engagement. -Create social media content through the platform of Instagram. -Continuously devise new designs and learn new crocheting skills to ensure product range is always developing and doesn’t remain stagnant so… Show more -Fulfil online orders, answer customer enquiries, and personalise orders to customer demands. -Create invoices, purchase materials, hand-make products. -Travel across the UK to attend outdoor markets and promote my business through personal, face-to-face customer engagement. -Create social media content through the platform of Instagram. -Continuously devise new designs and learn new crocheting skills to ensure product range is always developing and doesn’t remain stagnant so customers expect change. www.etsy.com/uk/shop/CurlyyTopss Show less

2014 - 2017 Known as Handmade By Nicks 2018 - Rebranded to Well Wishers UKwww.etsy.com/uk/shop/WellWishersUK-Fulfil online orders, answer customer enquiries, and personalise orders to customer demands. -Create invoices, purchase materials, hand-make products. -Travel across the UK to attend outdoor markets and promote my business through personal, face-to-face customer engagement. -Create social media content through the platform of Instagram. -Continuously… Show more 2014 - 2017 Known as Handmade By Nicks 2018 - Rebranded to Well Wishers UKwww.etsy.com/uk/shop/WellWishersUK-Fulfil online orders, answer customer enquiries, and personalise orders to customer demands. -Create invoices, purchase materials, hand-make products. -Travel across the UK to attend outdoor markets and promote my business through personal, face-to-face customer engagement. -Create social media content through the platform of Instagram. -Continuously devise new designs and learn new crocheting skills to ensure product range is always developing and doesn’t remain stagnant so customers expect change. Show less

-Obtained excellent customer service skills in demanding environment as Retail Supervisor, providing team with additional support. Role included:-Dealing with customer enquiries over the phone and via email, satisfied customer demands through effective communication, proactively creating sales delivering on daily, weekly, and monthly, targets. -Cash handling duties and daily banking, was responsible for the maintenance of the shop floor, and one of the primary key-holders of the team… Show more -Obtained excellent customer service skills in demanding environment as Retail Supervisor, providing team with additional support. Role included:-Dealing with customer enquiries over the phone and via email, satisfied customer demands through effective communication, proactively creating sales delivering on daily, weekly, and monthly, targets. -Cash handling duties and daily banking, was responsible for the maintenance of the shop floor, and one of the primary key-holders of the team. -Lead in stocktake tasks, undertook visual merchandising duties, reordered stock, and undertook additional stockroom assistant duties. -Supervised all team members, trained staff where necessary, and ensured staff worked cooperatively to achieve daily targets. Show less

-Working for the PA of the executive director of Sloane Hospital, my role was primarily focused on administrative duties, which included: -Contacting consultants asking for GMC membership, ensuring that all personal details were kept up-to-date. -Implemented confidentiality with all personal details of those I liaised with, securing and maintaining medical documents and rights to practice, as well as general office upkeep like purchasing supplies and organisation. -Scheduled… Show more -Working for the PA of the executive director of Sloane Hospital, my role was primarily focused on administrative duties, which included: -Contacting consultants asking for GMC membership, ensuring that all personal details were kept up-to-date. -Implemented confidentiality with all personal details of those I liaised with, securing and maintaining medical documents and rights to practice, as well as general office upkeep like purchasing supplies and organisation. -Scheduled meetings, booked conference rooms when necessary, and updated diaries daily. Show less

Retrieving and filing patient notes

Offered internship in the course of my BA with the Design Team at M&S Head Office. Role included: -Assisting the Plan A Packaging Team with troubleshooting current designs, looking at ways to improve where necessary and lessen wastage. -Developed new ideas, created mood-boards, and attending group meetings to share latest developments. -Liaised with suppliers to ensure that feedback on packaging design was relayed back to the head of the team, and needs were satisfied. -Worked… Show more Offered internship in the course of my BA with the Design Team at M&S Head Office. Role included: -Assisting the Plan A Packaging Team with troubleshooting current designs, looking at ways to improve where necessary and lessen wastage. -Developed new ideas, created mood-boards, and attending group meetings to share latest developments. -Liaised with suppliers to ensure that feedback on packaging design was relayed back to the head of the team, and needs were satisfied. -Worked with in-house product developers to oversee how the packaging was produced, and gained insight into what needed improvement. Show less

Live Client Brief with Marks and Spencers Packaging team. Working with the clients to produce packaging for given briefs. I was then shortlisted to present at Marks and Spencer Head Office in front of the rest of the team. From which I was chosen to partake in a six month work placement at Marks and Spencer Head Office working with the packaging team.