•Lean Sigma Black Belt Contract role reviewing Mortgage Operations Servicing processes with a view to automation of workload•Working with 3rd party suppliers to enable automation of mortgage servicing tasks•Running multiple projects within the servicing operations to increase efficiency and create ‘one & done’ processes at customer contact

Lean Sigma Black Belt Contract Role, (6 month, 3 month, 1 month extensions) with remit to: •Develop & deploy lean sigma Green Belt Training for Business Design Function•Review current Sales and Application process for all Savings suite of products across the group inc;•Design & formulate storyboard wall for General Management to assist in gaining programme funding•Measurement of customer and employee experience across the sales process through the brands•Training delivery and application of analysis tools to understand ‘real’ problems within the processes

Leading a deployment of Business Excellence, development and training of individuals in Lean Sigma and good operations practice.•Design, Development and Integration of Process Management across 4 different functions •Recruitment and development of team individuals within business units to support and maintain the program long term•Culturally embedding into hearts & minds ‘one way, same way, better way’•Delivery & Management of Yellow, Green and Black Belt Training across the region•Creating a network of external Lean Companies from different sectors

Working on various Black Belt Projects across the UK business. Training and coaching individuals from Yellow to Black Belt level.Involved in delivery of several major programmes and projects across the Uk and various business functions including: •Financial review of Clydesdale Bank Unclaimed funds across specific product lines and Coordination of Finance Partners across the region to understand external position of schemes and internal impacts of implementation•Lead the UK business through an approach to embed Treating Customers Fairly, (TCF) into every Business Segment.•Build & coordinate the team to culturally embed the TCF principles into each business and allow every employee the ability to understand what it means to their roles. FSA acknowledgment of approach at December 09 Deadline.•Build & implementation of process framework across all products & segments within the UK business; establishing process opportunities short and long term with recommendations for Lean, Green Belt and Black Belt Initiatives.•Risk Assurance Model review; understanding across all product lines current checks, audits and associated costs. Benefits of review £2.2 Million through removal of waste and simplification.•Review of entire suite of Savings Deposit Processes from Acquisition, Service & Closure, with benefits of £600k and future process development for feeding into strategic platform development•Delivery of 2 Black Belt projects on Acquisition & Origination of Credit Cards and Current Accounts with total benefit in excess of £885k