Nicolas Coffell Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Fort Knox, Kentucky, United States

• Currently, I carry out system administration for 8,000 users/workstations at Fort Knox, for the Army’s Network Enterprise Technology Command (NETCOM) Network Enterprise Center (NEC), as an information security.
• … Show more Currently, I carry out system administration for 8,000 users/workstations at Fort Knox, for the Army’s Network Enterprise Technology Command (NETCOM) Network Enterprise Center (NEC), as an information.
• Team Lead for local network account approvals.
• Team Lead for compliance with Security Technical Implementation Guides (STIGs).
• Consistently meet or exceed goal of completing monthly STIG audits of workstations, comprising hundreds of automated and manual checks.
• Technical liaison to a Cyber Protection Brigade cyber security inspection of the installation, which delivered all favorable results.

Fort Knox, Kentucky, United States

• During this period, I conducted vulnerability and risk scans of servers and workstations for the Army Human Resource Command’s Cyber Security Division, ensuring regulatory compliance with the Information Assurance.
• Improved efficiency by creating a ticket tracker to maintain a history of tickets and facilitate the creation of dashboards and analytics for leadership.
• Maintained the network whitelist and played a major role in adding new sites to the list.
• Ensured the rapid reporting of non-compliant devices on the production network and the move of workstations and other contaminated devices to the quarantine space.
• Enhanced decision-making capabilities by creating weekly quarantine, vulnerability, and remediation lists and providing a weekly report to senior management.
• Reduced manual quarantine trouble tickets as part of the team that developed an automated quarantine process, which also minimized the need for manual vulnerability scans.

Bowling Green, KY

• In this role, I serviced laptops, desktops, and extended media devices for approximately 20,000 students. This included diagnosing hardware and software issues, performing hardware repairs, hardware and software.
• Took on… Show more In this role, I serviced laptops, desktops, and extended media devices for approximately 20,000 students. This included diagnosing hardware and software issues, performing hardware repairs, hardware.
• Took on a special assignment with the Help Desk to support students, faculty, and staff regarding general IT issues, account issues, and Blackboard software questions.
• Reduced resolution times by using remote access tools to install software and troubleshoot issues.
• Achieved cost savings for end users by researching and identifying lower-cost options for software and replacement parts. Show less