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Product Management Project Management Program Management

Key Responsibilities• Scrum Team Building: conduct scrum meetings, design sprint roadmap, continuous improve DevOps and SDLC process• Project Management: define and control 1) scope, 2) requirement, 3) risk, 4) dependency, 5) schedule, 6) cost, 7) quality • Product Management: define and monitor 1) product vision and design, 2) requirements, 3) roadmaps, 4) go-to-market strategies, 5) goals, 6) metricsAchievements• AI/ML: explored AI/ML and designed technical infrastructure, such as front-end, back-end, API, database, Cloud• 5 Products: managed and delivered SaaS AI ads platform, SaaS sta!s!cal analysis products, e-commerce platform• Data Migration: used ELT/TEL to migrate data from AWS to Azure, built data warehouse, conducted data governance

Co-founder & Chief Operations Officer

Key Responsibilities• Staff TPM: improve org process and visibility 1) risk and blockers, 2) input and feedback, 3) changes, 4) org health• Data Analysis: define, track, and forecast metrics 1) project delivery, 2) project quality, 3) product incident, 4) escalations• Vendor Management: design vendor governance strategy and ensure project quality, schedule, scope, velocityAchievements• Requirements: designed requirement template, 1) legal, 2) business, 3) functional, 4) non-functional, 5) technical• Changes: identified key stakeholders (RACI), determined changes and ensured changes were implemented within the deadline • QA Automation: designed QA automation strategy and roadmap, developed QA engineer position, API, CI/CD• Escalation Management: conducted advanced data analysis for incident & escalation tickets and drafted high-level executive report • Engineering Excellence Management: defined Eng Excellence metrics in a variety of topics

ACHIEVEMENT:• Gained over 100 times audience growth on 72 social media platforms globally• Expanded international teams across the world from 30 to 350 members• Assisted the company to rank the top 1% of the fastest-growing company in the 10k tier worldwide by growjoKEY RESPONSIBILITIES:Product Management / Product Marketing Management: • Define the product strategy and roadmap, prioritizing features, and corresponding justification• Coordinate product acceptance testing efforts, build and monitor audience/product KPIs• Work closely with engineering, sales, marketing, and support to achieve business and customer goals• Succeed in product value positioning, marketing segmentation, product marketing managementDigital Marketing / Social Media / Marketing: • Conduct marketing campaign management including scheduling, budgeting, resources, performance evaluating • Build and manage global digital marketing campaigns with data driven approach and drive leads and pipeline • Run A/B and multivariate tests across digital channels to improve performance against business KPIs • Build and execute digital media strategy across owned, paid, earned channels to drive awareness and pivot products

ACHIEVEMENT:• Created iOS app that received 5k more downloads• Improved UX measures by 25% through increased user feedback collection and multivariate A/B test• Accelerated outbound sales cycle by 50% by designing and implementing customer acquisition platform for sales personnel• Gained 10K+ user downloads by leading digital marketing campaign operational efforts including agency and vendor• Increased by 18% brand awareness, achieved optimal business results in customer journey and user flows• Achieved operational and capital savings of over 15% by marketing program management skillsKEY RESPONSIBITIES: Program Managment / Project Managment• Initiate projects that align to organizational long-term goals, build key project performance KPIs• Identify risks throughout Software Development Lifecycle (SDLC) and develop mitigation plans accordingly• Facilitate daily Scrum standup meetings, Sprint review, retrospective meetings by adopting Scrum (Agile)Product Management / Product Marketing• Develop and execute detailed product roadmaps using Agile methodology, pivot product base on users feedback• Drove marketing initiatives to increase product visibility and market performanceDigital Marketing / Social Media • Develop and execute user acquisition strategy, identify and track user acquisition KPIs• Implement Google ads and paid social media ads campaigns, drive user engagement• Improve app reviews, descriptions, images on App Store, and Google Play

Key Responsibilities • TPM: define deliverables under automation project lifecycle, monitor and control deliverables quality, timeline, resources, roles • Data Analysis: define, track, forecast metrics 1) project delivery, 2) project quality, 3) product incident, 4) escalations, 5) risk, 6) goal • Provider Automation: facilitate medical provider onboarding, credentialing, privileging in IT & business architecture and process AchievementsProvider Onboarding, Credentialing, Privileging AutomationDeveloped web-crawling and web-scraping technology that harvests critical data relative to provider licensing, credentialing, and verification. By leveraging the full suite of MD-Staff products, organizations benefit from electronic processes and automation for provider applications, privileges, verifications, and approvals. Helped clients provider management automation and processes, reduced manual work by 80%, improved customer scalability by 85%, reduced provider onboarding time by 90%. Provider Batch Verification and Expirables AutomationDeveloped provider auto batch verification tools and processes to update license/credential data. Automate expirables in CDS (Controlled Dangerous Substances License), EDA (Drug Enforcement Administration), State License, NPI (National Provider Identifier), GSA (General Services Administration Exclusion List), OIG (Office of Inspector General Exclusion List). Reduced manual work for manually running verifications and individually updating dates and statuses by 95%.

Fostered by the deepening globalization, the demand for international talent is extremely high. Practitioners should foster an environment that promotes cross-cultural sensitivity and other powerful skills that can make themselves outstanding in this competitive global marketplace. The events offered by our organization can successfully cultivate relative international talent skills, such as communication, languages, leadership, public speaking, etc.• Designed the international talent training system, including training classification, training content, training time cycle, incentive programs, performance improvement planning, evaluation of training effectiveness, training methods, and tools.• Restructured the organization through new policies introduced in the employee handbook, such as work quality key performance indicators.• Used customer feedback to identify policies and procedures that are impacting the customer experience.

ACHIEVEMENT:• Partnered with 30+ high value clients globally to promote their business in our mobile app products• Projects were cited by four of the biggest Danish media, like Berlingske, Jyllands Posten, BØRSEN and FinansKEY RESPONSIBILITIES:Product Management / Product Marketing• Create strategies for positioning, key messaging, go-to market for in-house design membership benefit mobile apps• Provide product technical and business recommendations to internal stakeholders based on customer feedbackProgram Management / Project Management• Identify technical enhancement and provide a vision and business justification• Quickly identify and manage communication risks, coordinate with cross-functional teams to solve roadblocks• TPMs handle complex inter-team dependencies and bridge the gaps in technical managementDigital Marketing / Social Media• Plan, manage, execute, monitor digital marketing, event marketing, customer campaign to drive traffic to app products• Design digital app content including UX/UI, wireframe, graphics, video productions, data visualization

• Elaborated on our investment products to potential customers and made comparisons among those products;• Arranged a series of award-winning quiz games and events and promoted our products in the nearby communities;• Collected information from individual credit reporting system powered by Blockchain Technology;• Gained insight into how CRM system operates and practiced proficiently.