Nicolas Ramirez Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas Metropolitan Area

Review printed/inserted mail pieces to assure that they are up to quality standards. Preparing pallets with quality reviewed/approved mail and ship to the post office/shipping center.

Austin, Texas, United States

San Antonio, Texas Metropolitan Area

Assisting members with the difficulties of life by finding them solutions to their delinquency. Through data and account analysis, we’re able to find solutions as well as be able to mitigate loss through identifying trends of member activity to locate potential fraud and illegal activity

Helotes, Texas, United States

Assisting customers daily by finding the best possible solution for help them find their financial goals. Daily account management for customers would allow for location of opportunities to invest in more PNC products as well as be able to assist customers with simple account maintenance.

San Antonio, Texas Metropolitan Area

Assisted in finding packaged solutions for customers to help them achieve their health goals at any point in their wellness journey. Received and dispersed inventory as well as acted as a distribution store by sending out orders. Managed a small team of 3 along side the store manager where goal oriented coaching was performed to help associates reach daily/weekly/monthly sales targets.

New Braunfels, Texas, United States (Remote)

Leading a team of 12+ agents by achieving the client’s goals of providing the best customer service that only TaskUs would be able to provide. Daily routines would include listening to calls/reading chats for quality control as well as doing daily coaching/training and development to ensure we were always providing the highest quality of customer service. This also included providing higher tier support for account maintenance and solving complex billing issues for a customer.

San Antonio, Texas (Remote)

Assisting teammates with daily assignments by instructing them with correct procedures and proper information for a high tier well-known social media giant.Tracking and reporting trends within our production queues at the client's request and reporting any variables that were discovered in the live queue as well as coming up with solutions for the client to repair any issues discovered within the queues. Also required to have knowledge on multiple live queues at once and be able to be a subject matter expert for any questions on guidance and policy/procedure. Daily requirement of rating and moderating content to stay in alignment with current trends and updates with the client SOP.

Virginia Beach, Virginia, United States

Assisted customers by forming meaningful relationships that would allow for a thorough, fully customized solutions package to fit a customer’s daily life. These solution packages would ensure that every facet of their life would be simplified or made efficient with technology. This position also allowed for beginning and continued education of all tech products and services through 1x1 interaction and class structured teaching. Also set to a high sales standard by achieving daily/monthly sales targets driven by a competitive commission-driven environment.