Nicolas Smith Email & Phone Number

Los Angeles, California, United States

Working with an incredibly talented team to build a Web3 superapp that empowers our almost 1 million users around the world to earn, play and invest. We've been featured in TechCrunch, Coindesk, The Block, Yahoo Finance, Reuters, and more. With over $12M raised in venture, we are expanding our team. Come join us.

• High-Quality Digital Assets: Delivered top-tier digital assets to multiple companies, ensuring each project met the highest standards of quality.
• Brand Essence Capture: Expertly captured the essence of various brands through video production, creating compelling content for culture promotions, advertisements, and social media posts
• Revenue Generation: Contributed to generating over $700k in revenue through impactful video advertisements, demonstrating a strong ROI for clients.
• Technical Proficiency: Mastered DaVinci Resolve for comprehensive video editing, including color grading, sound design, and overall editing, ensuring professional and polished final products.

• Optimized Support Transition: Spearheaded the implementation of Zendesk process changes to facilitate a seamless transition to an outsourced support department, improving overall efficiency and service quality.
• Leadership & Development: Conducted impactful one-on-one meetings to unlock team members’ full potential, leading to increased performance and professional growth.
• Team Culture: Cultivated a close-knit team culture, enhancing productivity and promoting job satisfaction among team members.

• Team Leadership: Led a high-performing team of 10-14 support agents, consistently delivering world-class customer support.
• Initiative Launch: Demonstrated a proven track record of launching innovative initiatives that improved departmental and company-wide operations.
• Automation Expertise: Designed and implemented systems within Zendesk to automate approximately 19,000 tickets per month, significantly enhancing operational efficiency.\
• Customer Experience: Developed automated follow-up processes, managing around 10,000 tickets per month to ensure a superior customer experience.
• Cross-Functional Collaboration: Worked interdepartmentally with Compliance, Securities, and Spend (Acorns Checking) teams to optimize workflows and improve support-related processes.

• Provided high level assistance to the Acorns Support agents.
• Helped define and optimize the Resolution Specialist role.
• Built processes to better connect the Support team with other departments.

Irvine, CA

• Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Designed email marketing campaigns and corresponding lead capture pages.
• Worked with customers by phone to draft solar contracts

London, United Kingdom

• Built and maintained a streamlined international sales process.
• Increased international revenue by 150% in six months.
• Trained existing and incoming international team members.
• Worked closely with international enterprise accounts (Uber, Burberry, Lufthansa) to ensure partner satisfaction.

San Francisco Bay Area

• Generated $300,000 in revenue in less than a year.
• Onboarded 356 new 'iTechs' across the U.S., exceeding target goal by 250%.
• Consistently had an average sale price in the top 2 of the company.