Nicolas Velilla Email & Phone Number

 Oversee the onboarding and performance evaluation of a portfolio of 100 clients, ensuring compliance with service level agreements and industry standards. Manage multiple client projects simultaneously, ensuring timely delivery and adherence to project scope and budget, leading to positive feedback and repeat business. Proactively identify and.

Initiated and developed professional relationships with C-level decision-makers to sell products and services.Developed sales strategies for targeted national companies focusing on business solutions that impact performance and drive strategic business needs.Managed customer expectations to ensure successful development, marketing, training and full.

Lynchburg, VA

Managed a vertical focused portfolio of national size brands, focusing on revenue retention and growth through developing and deepening relationships, conveying value, and ensuring client satisfaction through regular engagement.Developed trusted advisor relationships with premier accounts, customer stakeholders and executive sponsors.Created and presented.

Franklin, TN

Utilized manufacturer resources to process appropriate trade assistance requests, research part concerns, perform vehicle searches, and complete preliminary documentation for vehicle buybacks.Coordinated and managed interdepartment projects to resolve consumer technical issues, back orders, and warranty and product assurance claims, ensuring concerns were.

Lynchburg, VA

Tracked and analyzed profitability and key metrics to drive financial success and increase customer volumeSet, enforced and optimized internal policies to maintain efficiency and responsiveness to demandsBuilt sales forecasts and schedules to reflect desired productivity targetsHired, trained, and coached 50+ staff members on customer service skills, food.

Lynchburg, VA

As Platoon Sergeant, regularly conducted and led others in infantry field training, includingsquad tactics and movements, small arms training, land navigation, combat readiness, first aid,field communications and signal, night operations, explosive assault, and physical fitnessThrough field training and daily classroom sessions, developed leadership.