Nicolas Velilla Email & Phone Number

 Oversee the onboarding and performance evaluation of a portfolio of 100 clients, ensuring compliance with service level agreements and industry standards. Manage multiple client projects simultaneously, ensuring timely delivery and adherence to project scope and budget, leading to positive feedback and repeat business. Proactively identify and addressed client concerns, implementing solutions that improved service delivery and enhanced client trust. Collaborate with internal teams, including sales, marketing, and product development, to align client needs with company offerings and drive business growth. Work closely with legal departments to review contract terms and conditions, ensuring clarity and protection of company interests. Conduct in-depth needs assessments to understand client objectives, delivering tailored solutions that aligned with their goals.

Initiated and developed professional relationships with C-level decision-makers to sell products and services.Developed sales strategies for targeted national companies focusing on business solutions that impact performance and drive strategic business needs.Managed customer expectations to ensure successful development, marketing, training and full implementation of programs.Gathered and analyzed intelligence on competitive activity in the industry. Made recommendations and implemented strategies to increase penetration into the account base

Lynchburg, Va

Managed a vertical focused portfolio of national size brands, focusing on revenue retention and growth through developing and deepening relationships, conveying value, and ensuring client satisfaction through regular engagement.Developed trusted advisor relationships with premier accounts, customer stakeholders and executive sponsors.Created and presented proposals to existing and potential clients on local, regional, or national levels.Maintained and published a quarterly portfolio health review for management to have clear visibility into the success and risk of the portfolio and accounts therein.Collaborated with upper-management to customize account plans for each client, outlining service delivery and revenue growth strategies.

Franklin, Tn

Utilized manufacturer resources to process appropriate trade assistance requests, research part concerns, perform vehicle searches, and complete preliminary documentation for vehicle buybacks.Coordinated and managed interdepartment projects to resolve consumer technical issues, back orders, and warranty and product assurance claims, ensuring concerns were resolved within company and legal parameters.Executive decision maker on evaluating and processing out-of-warranty assistance requests and processing claims payment within designated spending targets.Recipient of nationally recognized Power of One award for outstanding performance and service, pernomination by both superiors and consumers

Lynchburg, Va

Tracked and analyzed profitability and key metrics to drive financial success and increase customer volumeSet, enforced and optimized internal policies to maintain efficiency and responsiveness to demandsBuilt sales forecasts and schedules to reflect desired productivity targetsHired, trained, and coached 50+ staff members on customer service skills, food and beverage knowledge, and health and safety standardsIncreased employee satisfaction by 35% while cutting staff turnover in half by developing staff recognition and accountability programs

Lynchburg, Va

As Platoon Sergeant, regularly conducted and led others in infantry field training, includingsquad tactics and movements, small arms training, land navigation, combat readiness, first aid,field communications and signal, night operations, explosive assault, and physical fitnessThrough field training and daily classroom sessions, developed leadership skills, critical thinking,problem solving, strategic planning, and military principles