Nicole Applegate Email & Phone Number

Fort Bennning, GA.

• The Transition Specialist is responsible for the delivery of USO transition services and programs to troops and their Support assigned clients by providing a concierge approach to assist clients in the designated focus.
• Support Site Manager’s local working relationships with U.S. military and local community leadership in order to maximize service awareness and delivery.
• Design and keep detailed records of Individual Action Plans within USO’s Salesforce system. Provide trusted partner resources and community connections to assist in meeting individual and/or family goals. Complete.
• Assist with design and distribution of marketing materials across multiple channels in order to raise awareness of local USO’s transition programs and services. Represent the organization at scheduled events and.
• Coordinate with local USO leadership to ensure appropriate and adequate volume of volunteers, supplies and other resources are available for all programs, services, events and activities.
• Assist with conducting needs assessments and compiling performance metrics related to the delivery and quality of USO’s transition services.

Columbus, Georgia, United States

• Responsible for advising the Deputy Director; Chief, Experimentation Division, Chief, Simulations Division, and all Project Officers on the availability of personnel, equipment, facilities, and weapons.
• Responsible for preparing and coordinating MBL meetings (internal and external) to include, weekly Branch Chiefs Staff meeting, weekly Resource Coordination meeting, Infantry Futures Focus Group meeting (FFG).
• Responsible for MBL Long Range Calendar to include, coordinating the update for events, incorporating the CG's/USAIC's, and the MBL Deputy Director's significant events, and the distribution of the calendar.
• Serve as the MBL liaison for the coordination of Experimentation Force (EXFOR) and DOT support.
• Participate in all Experiment Initial Planning Conference events (IPC) along with project officers to assist with the planning of all support requirements.
• Collect and edit the MBL weekly SITREP.

Fort Benning, GA

• Certified as a Lead Coordinator, and primary point-of-contact, within the DoD/VA Joint Care Management Team for AW2 Soldiers/Veterans and their Families/Caregivers during the recovery, rehabilitation and transition phase
• Provided professional judgment and resolution to complex issues for active, retired Soldiers and their families/caregivers.
• Assisted 400 Soldiers and their families/caregivers in the identification and implementation of courses of action necessary to address all needs and goals.
• Independently provide case management and referral services for issues to include: homelessness, sexual abuse, career/education, job transfer, incarceration, mental health, substance abuse, financial and resolving.
• Was a local resource expert, benefits advisor, military transition specialist, education, career guide and life coach.
• Extensively trained to independently assist with benefits, MEB/PEB, COAD/COAR, CRSC, TSGLI, Social Security, GI Bill, VA Disability compensation, VR&E.

Cleveland/Akron, Ohio Area

• Screened calls and visitors and referred them to the appropriate staff member.
• Managed Port Director’s Calendar
• Read, prepared, routed, and proofread all incoming and outgoing correspondence and maintained required office records and files.
• Assembled data and compiled statistics, while coordinating and performing a wide variety of administrative and management services. Represented the office in dealings with vendors and personnel from administrative.
• Explained office policies, procedures and conducted training to managers and staff by promoting the team approach to problem solving. Shared ideas and information to ensure optimal efficiency and accuracy in.
• Identified and recommended solutions to administrative problems and provided advice to staff on established methods and procedures.

• Cross-trained 20 staff members in all areas of Patient Access at any facility, including but not limited to Front Desk, Admitting Office, ER registration, Cashier, Pre-registration, verification, pre-certification.
• Identified and utilized over 25 different reports to contact insurance payers for resolution to accounts that were pending, denied or in the appeal process.
• Followed written procedures, rules and regulations regarding Patient’s orders and that they were billed appropriately.
• Constantly identified ways to improve efficiency and effectiveness of services rendered.
• Provided guidance, assistance and mentoring to over 20 co-workers under stressful situations in a fast-paced environment.

• Managed Directors/Deputy reception area and calendar appointments.
• Prepared over 300 correspondences, charts, graphs, and presentations. Initiated personnel action requests using automated human resources programs and timekeeping systems for over 500 ROTC Officers.
• Served as Brigade Travel & Protocol Specialist by maintaining alpha roster, social roster, and suspense log.
• Prepared Commander’s travel schedules, travel orders, and other official matters for over 30 TDY trips.
• Read, prepared, routed, and proofread all incoming and outgoing correspondence and maintained required office records and files.
• Assembled data and compiled statistics, while coordinating and performing a wide variety of administrative and management services.

Fort Polk, Louisiana, United States

• Coordinated with 400 Soldiers, Sailors, Airmen, and Marines identified as Warriors in Transition (WT) in the Medical Treatment Facility (MTF).
• Tracked and updated WTU Commander on WT notifications, and maintained communication log of over 25,000 messages for historical reference.
• Coordinated with 12 case managers and health care providers on the status of absent, sick, inpatient, and outpatient Soldier status. Attended weekly case management meetings and assisted nurse case managers with.
• Assisted Personnel Specialist for assignment and re-assignment instructions for Soldiers. Coordinated with Human Resources Counselor and National Guard for Reserve Soldier order issuance.
• Responsible for data entry and updates to Joint Patient Tracking Application (JPTA), Medical Operational Data System (MODS), TRANSCOM Command and Control Evacuation System (TRAC2ES), Armed Forces Health Longitudinal.

Bachelor'S, Health Services Administration

Associate'S Degree, Health Services Administration