• Quickly became an expert on the Agency360 SaaS onboarding software and industry-specific knowledge• Serve as primary point of contact; lead client through implementation process and ongoing support management• Provide online and on-site training, including demos, kick-offs, and train the trainer • Prioritize bug reporting and feature requests, and work with product and development teams to improve customer experience• Clearly communicate solutions back to clients through phone… Show more • Quickly became an expert on the Agency360 SaaS onboarding software and industry-specific knowledge• Serve as primary point of contact; lead client through implementation process and ongoing support management• Provide online and on-site training, including demos, kick-offs, and train the trainer • Prioritize bug reporting and feature requests, and work with product and development teams to improve customer experience• Clearly communicate solutions back to clients through phone and email• Document client interaction through CRM to maximize team collaboration• Identify customers who would benefit from upgrades, and work closely with sales to maximize sales revenue Show less

• Primary client contact, facilitating all aspects of the marketing research process, questionnaire development, sampling and final deliverables • Supported sales by providing project scope and feasibility on RFPs, reviewing project specs and contract terms• Collaborated with colleagues in the field and in house to ensure proper implementation of study

Spearheaded $1.5 million healthcare research study for federal agency • Implemented the methodology of government agency while also accommodating unique requests by the individual insurance companies• Negotiated with multiple internal and external team members to overcome implementation obstacles and kept study on time and within budget• Validated data and generated final reports under tight schedule turn around• Trained new analyst on software

Project leader on large scale studies.• Liaison between internal departments and sales to ensure study progressed on time and within budget• Responsible for clarity, logic and accuracy of questionnaire and sample prior to going into field • Executed all aspect of Data Management, using Quantum to ensure accuracy of data • Mentored coworkers in project management and Quantum programming

• Supervised the implementation of research projects, keeping them on time and within budget• Mastered Quantum programming• Created SAS and SPSS data files