Nicole Bodnar Email & Phone Number

Philadelphia, Pa, Us

• Initiated a new department, driving market penetration, expansion strategies, and execution tactics curated to optimize resources and address competitive intelligence across 45 states• Led the recommendation and evaluation process for strategic approaches to expand a national portfolio of 150+ Medicare, Commercial, and Medicaid products with over 1,500 physician practices and community health centers• Collaborated with leaders across six (6) departments to create cross-functional processes driving integration between performance, partners, and product

Remote

• Led a regional sales and physician recruitment team, including oversight of productivity and forecasting reports, pipeline management, marketing and lead generation activities, and 20+ new value-based care payer program launches• Developed and executed comprehensive, go-to-market strategies to achieve aggressive enterprise growth goals in the total addressable market for 14 states, exceeding my region's goal for the PY24 cycle• Broke into four (4) states to form a new ACO, exceeding the area's PY23 stretch goal by 18% • Received one (1) and only (team) nomination in the Growth department for an annual Aledade Values Award Service • Participated in the Client Churn Risk and Retention Work Group to maintain a roster of 16K+ physician partners

Newark, Delaware

• Implemented a system-wide vision to explore alternative revenue sources, researched opportunities, drafted strategic priorities, and set and tracked progress metrics to achieve organizational goals, resulting in $4M+ in revenue in less than two (2) years• Spearheaded a comprehensive, 5-year Direct-to-Employer strategy that grew contracted Center of Excellence client partnerships 5X and increased contracted clinical services by 1000% in under two (2) years • Managed the workflow adaptations, contract negotiations, and fee setting processes for several strategic alliances, including 10 national employer aggregators and two (2) joint venture ambulatory surgical centers• Led the external, national sales effort of the proprietary COVID-19 virtual symptom monitoring program to 45 employers in 14 states, resulting in 3,600+ nurse escalations and 150+ virtual provider visits• Revamped the health system’s outreach function to grow profitability and align resources to support expansion of the health system’s footprint in two (2) new markets• Created and helmed the Business Healthcare Coalition forum for 10+ national and local large business leaders• Selected for Virtual Health Leadership Steer Committee and Virtual Health Board of Directors as one of 10 Directors• Invited as a keynote leadership speaker at the Women’s Empowerment Network event with an audience of 100+

Lourdes Health System-Camden, Nj

• Grew top-line revenue by $11.3M and increased patient referrals to the health system by 32%, collaborating with clinical and operational colleagues to direct impactful revenue-enhancing service line projects, exceeding FY18’s target net revenue goal • Built strategic partnerships with 240+ employed and affiliated physicians and practice teams to increase organizational alignment while serving as the primary point of contact to ensure optimal participant experiences• Initiated and grew Preferred Specialist Network to 150+ providers during the first development phase• Selected to launch the health system’s first Network Integrity division to develop and implement strategies to improve network integrity, referral capture rate, and downstream revenue• Led physician recruitment for all health system departments, interviewing 80+ candidates and leading the finalists’ contract negotiation process, and established SOPs for successful onboarding and community integration activities• Developed and implemented the health system's "First Impressions" training initiative, educating employees on two (2) hospital campuses and at 20+ physician practices on enhanced communications skills, conflict resolution tactics, and utilizing rounding tools to deliver a stellar patient experience

Lourdes Health System/Lhs Health Network Aco-Camden, Nj

• Established the Provider Relations department model, producing 20+ comprehensive initiatives identified as “best practices” in quality management, practice workflow optimization, and physician engagement, presenting at several national meetings • Served as a key driver for a value-based culture, developing the tactical plan to advance business objectives for improved provider communication, participation, navigation, and experience resulting in 0% participant churn • Supported the drafting and finalization of ACO policy and procedure processes, building predictable systems for efficient operations, which resulted in $10M+ in shared savings over three (3) years • Led the executive team’s ACO growth efforts, including prospect vetting and recruitment pitch prep, increasing physician participants by 50%• Refined and presented quarterly dashboards to 40+ ACO physician practices and defined impactful follow-up items to boost overall practice quality and utilization performance in five (5) shared savings programs• Created three (3) employee performance and retention programs, including the enterprise’s Leadership Development Program, Practice Leaders in Quality Metrics Committee, and Professional Women’s ERG

Saint Francis Hospital/Delaware Care Collaboration Aco, Wilmington, De

• Built an MSSP Accountable Care Organization from application through to recruitment, staffing model, budget development/approval, and clinical program implementation for 30 inaugural physician participants and 12 FTEs• Initiated partnerships with multiple professional and community-based organizations to advance the goals of the ACO, including the development of a state-wide post-acute care consortium with four (4) ACOs and 15+ SNFs• Co-led Governing Board with a physician dyad in ACO operations initiatives, including instating a physician compact and forming three (3) Physician Committees (Quality, Steering, and Growth) • Established and led the all-member quarterly ACO Business Meetings, developing and presenting meaningful performance tools to achieve practice transformation for program’s 10K attributed lives• Selected for the prestigious Trinity Health/Advisory Board Strategic Leadership Program as one of only 50 participants chosen every 18 months from 115K employees

Lourdes Health System/Lhs Health Network Aco-Camden, Nj

• Developed “High Return” relationships with 180+ physicians and office teams through multiple channels to achieve ACO priorities, including all KPIs related to partner satisfaction, engagement, and retention• Recruited, developed, and retained a high-performing team of eight (8) Practice Liaisons to support affiliate partners, exceeding all quality metric and client satisfaction targets at 40+ independent primary care practices and three (3) health systems• Built individualized, action-oriented roadmaps to support practices’ change management processes, earning $2M+ in commercial shared savings programs• Led monthly meetings for participating ACO leaders, offering training in the areas of patient-centered care, quality management, and patient experience for audiences of up to 60 providers and practice managers• Requested by CEO to serve on the Governing Board of Centennial Surgical Center (JV) as one (1) of five (5) health system representatives on a board of nine (9)

Mount Laurel, New Jersey

• Served as primary liaison to the Medical Director, 10 physician partners, 50+ credentialed surgeons across 11 specialties and provided oversight to the facility’s Quality Council and Governing Body• Met or exceeded goals across nine (9) business functions, including the administrative and financial management of clinical services, credentialing, regulatory compliance, revenue cycle, HR processes, and marketing• Received zero deficiencies during Medicare and AAAHC accreditation surveys• Paid profitability distributions to physician shareholders in all six (6) full quarters of employment• Maintained stellar physician, patient, and employee satisfaction scores, often earning a Net Promoter Score of 70+• Monitored productivity and profitability reports for 6,500 procedures per year, increasing case volume 26% YoY • Supervised 90+ employees, overseeing all employee selection and communication processes, leadership development initiatives, and ongoing labor plan assessments, improving year-over-year staffing efficiencies by 10% while maintaining superior clinical outcomes• Assessed existing vendor contracts for savings, including transitioning the dictation system and laundry services to new vendors for up to 20% savings• Developed comprehensive HIMS policies and procedures, achieving 100% at corporate compliance inspection• Established the first voluntary teammate-driven “Growth Committee” to expand case volume• Pioneered an employee advocacy program and was recognized in Becker’s ASC Review as one of the Top five (5) centers committed to community outreach and service

New Jersey, Pennsylvania, Maryland

• Ensured the effective management and operational efficiencies of eight (8) ambulatory radiation sites in three (3) states• Selected as a program presenter at the company’s National Leadership Conference with an audience of 150• Supervised all clinical, technical, and administrative teams, including hiring and performance reviews, conducting clinic orientation, and presenting ongoing customer service training sessions for 70 employees• Managed 100+ regulatory and service vendor contracts and BAAs, including locum tenens agreements• Spearheaded the first Peer Recognition program that was subsequently adopted region-wide• Earned Press Ganey patient satisfaction survey results consistently in the 90th percentile• Represented the organization at 20+ industry conferences, meetings, and community events annually

• Served as the Temporary Manager at an assisted living closed to admissions for four (4) months, and curtailment was lifted at first re-inspection• Developed and delivered educational content as a paid speaker at five (5) healthcare conferences geared towards SNF, Assisted Living, and Adult Medical Day Care professionals• Developed two (2) written CEU modules for healthcare professionals on employee engagement and community event planning

Master Of Business Administration

summa cum laude honors

Bachelor Of Arts, Sociology

Activities and Societies: Alpha Kappa Delta-International Sociology Honor Society Phi Alpha Theta-International Honor Society in History.