Nicole Conway Email & Phone Number

United States

Alpharetta, Georgia, United States

• DEXIS™ is a recognized and trusted leader in digital solutions and diagnostic software innovation with over70 years of experience delivering imaging expertise. It has over 150,000 imaging devices currently.
• Responsible for delivering technical leadership, strategic operations, performance optimization, training, and cross-functional collaboration to deliver exceptional customer satisfaction while providing leadership to.
• Serve as a liaison between the technical support team and leadership to ensure alignment with strategic objectives. Implement Technical Support policies and procedures that ensure the delivery of world-class service to.
• Manage a team of 30 Technical Support Representatives, setting clear performance expectations and providing mentorship. Identify and develop action plans to address learning gaps and drive high performance

Alpharetta, Georgia, United States

• DEXIS™ is a recognized and trusted leader in digital solutions and diagnostic software innovation with over 70 years of experience delivering imaging expertise. It has over 150,000 imaging devices currently being.
• Responsible for delivering IT technical solutions and assistance across multiple systems and applications for customers and end-users, ensuring exceptional leadership and support for a diverse customer base.
• Serve as a first point of contact for customers seeking technical assistance on proprietary applications, demonstrating a customer-centric approach and commitment to prompt and effective issue resolution.
• Analyzed application data to assess performance and determine issues across proprietary software; completed root cause analysis of defects and drove coordination of resolutions with development teams and project.

Alpharetta, Georgia, United States

• DEXIS™ is a recognized and trusted leader in digital solutions and diagnostic software innovation with over 70 years of experience delivering imaging expertise. It has over 150,000 imaging devices currently being.
• Responsible for delivering IT technical solutions and assistance across multiple systems and applications for customers and end-users, ensuring exceptional leadership and support for a diverse customer base.
• Serve as a first point of contact for customers seeking technical assistance on proprietary applications, demonstrating a customer-centric approach and commitment to prompt and effective issue resolution.
• Analyzed application data to assess performance and determine issues across proprietary software; completed root cause analysis of defects and drove coordination of resolutions with development teams and project.

Greater Atlanta Area

• Intelliteach is a specialized provider of managed IT services and support, catering to law firms, accounting firms, and other professional service organizations across the globe. It offers tailored solutions to enhance.
• Responsible for delivering technical support and issue resolution to support end-users across upgrades, installations, software, hardware and network issues for IT and accounting professionals across the legal industry.
• Selected to serve as the Dedicated Service Desk Analyst supporting the Nelson Mullins Riley & Scarborough firm.
• Provided first-level technical support to end-users and addressed hardware and software issues. Resolved technical issues and led troubleshooting across software installations and connectivity issues, ensuring minimal.

• KellyConnect® transforms contact center solutions through its digital transformation, IT services, andbusiness solutions. It delivers over 40 million contacts a year, employs 7,000 virtual agents and over 500 onsite.
• Reporting to the Technical Support Team Lead, responsible for delivering technical assistance,customer support, problem resolution, and quality assurance related to technical products toapproximately 150 customer per.
• With a focus on customer satisfaction, attained 95% utilization and productivity average and 100% QAscores. Handled escalations and supervisory calls with a 90%+ resolution rate and achieved 96% sameday resolution.
• On a team of 30, ensured that all interactions with customers met and exceeded organizational qualityand service standards. Delivered step-by-step guidance to customers across product use and technicalissue resolution

• KellyConnect® transforms contact center solutions through its digital transformation, IT services, andbusiness solutions. It delivers over 40 million contacts a year, employs 7,000 virtual agents and over 500 onsite.
• Reporting to the Technical Support Team Lead, responsible for delivering technical assistance,customer support, problem resolution, and quality assurance related to technical products toapproximately 150 customer per.
• With a focus on customer satisfaction, attained 95% utilization and productivity average and 100% QAscores. Handled escalations and supervisory calls with a 90%+ resolution rate and achieved 96% sameday resolution.
• On a team of 30, ensured that all interactions with customers met and exceeded organizational qualityand service standards. Delivered step-by-step guidance to customers across product use and technicalissue resolution

• KellyConnect® transforms contact center solutions through its digital transformation, IT services, andbusiness solutions. It delivers over 40 million contacts a year, employs 7,000 virtual agents and over 500 onsite.
• Reporting to the Technical Support Team Lead, responsible for delivering technical assistance,customer support, problem resolution, and quality assurance related to technical products toapproximately 150 customer per.
• With a focus on customer satisfaction, attained 95% utilization and productivity average and 100% QAscores. Handled escalations and supervisory calls with a 90%+ resolution rate and achieved 96% sameday resolution.
• On a team of 30, ensured that all interactions with customers met and exceeded organizational qualityand service standards. Delivered step-by-step guidance to customers across product use and technicalissue resolution