Nicole Dibble work email
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Nicole Dibble personal email
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• Lead global internal and external teams on complex projects across many industries including service provider, commercial, financial, government, and manufacturing/industrial• Extensive background managing complex projects: multi-thousand site SD-WAN & SASE deployments, private/public cloud connectivity, software upgrades at scale in highly available environments• Vast experience with cross-functional team collaboration for project planning and execution utilizing team resources, third parties, and vendors for a seamless delivery of services• Achieve or surpass scope and budget targets to satisfy the expectations of both internal and external customers.• Extensive experience in stakeholder management, project plan creation, change management, presentation creation, process development, and progress tracking
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Technical Project ManagerCato Networks Oct 2024 - PresentGuiding customer enablement and transformation towards the future of cloud networking and security!
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Client Services ConsultantBroadcom Nov 2023 - Sep 2024Colorado, United States -
Project ManagerVmware Aug 2021 - Jan 2024Colorado, United States• Responsible for customer facing experience in SD-WAN & SASE projects including hosted and on-premise deliveries, public and private cloud access, cloud security, and WAN infrastructure• Act as customer advocate for issue resolution, product enhancements, solution development, and varying levels of escalation• Manage revenue forecasting, billable engineering hours, identify project risk and develop mitigation strategies, and provide the customer with reports and executive summaries• Ensure deliverables meet or exceed expectations while working with teams for continuous improvement on processes and delivery strategies -
Project Manager Iii (Contracted With Gci Communications Corp)Teksystems Oct 2017 - Apr 2018United States• Coordinated and drove GCI Business Architecture development of SD-WAN managed service• Managed hypervisor and virtualization testing, change control, customer site proof of concept deployment, and vendor engagements• Collaborated with GCI Product, Marketing, and Engineering groups to develop customer-facing, legal and executive level documentation, project reporting, product roadmaps, and deployment training -
Project Manager IiGci Communication Corp. Sep 2016 - Jun 2017United States• Coordinated and directed GCI Business Architecture teams to develop scope and budget details for critical engineering & operations projects• Managed priority projects with multi-million dollar budgets for large enterprises, healthcare, and educational institutions• Managed team resources, implementation, and testing schedules to meet deployment goals for both infrastructure and product development• Delivered management reporting, product road mapping, use case development material, and vendor coordinated bug and feature request documentation -
Engineer Ii, Circuit Design And ProvisioningGci Communication Corp. Dec 2013 - Sep 2016United States• Coordinated within GCI departments to submit, design, and coordinate completion of customer and internal circuit requests supporting business and customer growth• Collaborated with Circuit Engineers and Provisioning departments to ensure system accuracy for circuit, facility, and inventory• Internal escalation point for Managed Broadband Services circuit design, implementation, and troubleshooting• Coordinated with LECs, Carriers, and PUDs for circuit quotes, timely delivery, and troubleshooting
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Circuit Manager (Contracted With Gci Communications Corp)Structured Communication Systems Apr 2013 - Dec 2013United States• Coordinated with GCI Engineering and Operations to submit and fulfill new TDM and Ethernet circuit requests supporting internal business and customer growth• Responsible for tracking and reporting to meet project deadlines and customer expectations• Utilized the MetaSolv application for circuit order creation, equipment specification design and modeling, and inventory accuracy• Coordinated with external providers for circuit design and delivery -
Product Marketing ManagerAt&T Oct 2009 - Feb 2013Anchorage, Alaska Area• Responsible for IP Portfolio lifecycle management including sales and product collateral development, internal revenue tracking, creation of job aids, external sales aids, product descriptions, service guide language, and online content• Provided training and support to internal groups during product implementation from initial quoting through billing• Collaborated with and managed internal project groups including Engineering, Operations, Provisioning, Field Services, and Sales teams -
Field Service ManagerAt&T Jun 2007 - Oct 2009Anchorage, Alaska Area• Processed and tracked business orders for Frame Relay, ATM, Ethernet, Private Line, AT&T VPN and AT&T Alaska Internet Services to completion• Coordinated across Sales, Field Services, Product and Provisioning to ensure successful completion of Private Line and Ethernet circuit orders • Collaborated with AT&T Product Management on internal system process beta testing and implementation.
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Systems And Services TrainerGci - General Communication Inc. Jun 2006 - Jun 2007• Planned, developed, and provided training for new products and services. • Analyzed training needs to develop new training or modify existing documentation. • Assisted in answering product and policy questions from all GCI departments. • Independently set-up, presented, and broke-down training classes and coordinated progress documentation between departments.
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Cable/Internet Customer Service LeadGci Communication Corp. May 2004 - Jun 2006Anchorage, Alaska, United States• Improved call volume and customer satisfaction by monitoring call center queues and handling escalated customers and accounts in all product lines. • Researched representative’s questions related to GCI products, services, and internal systems. • Assisted in supervisory tasks to improve team and representative efficiencies.
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Cable Customer Service Representative IiGci Communication Corp. May 2003 - May 2004Anchorage, Alaska, United States• Assisted Cable TV and Internet service customers and tier I representatives in a call center environment. • Provided escalated GCI services troubleshooting, customer and billing escalation management, and employee coaching. • Provided consistent support to on-duty leads and supervisors by closing the call center, managing projects, and handling account research while performing CSR I duties.
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Cable Customer Service Representative IGci Communication Corp. May 2002 - May 2003Anchorage, Alaska, United States• Assisted customers with GCI service and account troubleshooting and maintenance in a call center environment while marketing GCI Cable products and promotions. • Gained proficiency in CableData while working with customers to resolve billing and service inquiries.
Nicole Dibble Skills
Nicole Dibble Education Details
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General Studies, Graphic Design -
Valdez High School
Frequently Asked Questions about Nicole Dibble
What company does Nicole Dibble work for?
Nicole Dibble works for Cato Networks
What is Nicole Dibble's role at the current company?
Nicole Dibble's current role is Project Manager | SASE.
What is Nicole Dibble's email address?
Nicole Dibble's email address is nd****@****gci.com
What schools did Nicole Dibble attend?
Nicole Dibble attended University Of Alaska Anchorage, Valdez High School.
What skills is Nicole Dibble known for?
Nicole Dibble has skills like Product Management, Telecommunications, Wireless, Managed Services, Cross Functional Team Leadership, Ip, Voip, Ethernet, Crm, Project Management, Product Marketing, Troubleshooting.
Who are Nicole Dibble's colleagues?
Nicole Dibble's colleagues are Shalev Hemo, Dalia Aderet, Devan Lakshamanan, Jony Singer, Ferran Van Den Berg, Daniel Joseph Cuellar, Dekel Shaked.
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Nicole Dibble
Keller Williams Luxury Homes | Desert Coast Properties, Inc.Los Angeles Metropolitan Area5me.com, netscape.net, hotmail.com, yahoo.com, signe.es1 +176048XXXXX
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1isd194.org -
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