Manage key projects across all business units, working closely with internal business leaders to identify/define project scope, requirements and end goal. Develop and implement innovative tools, job aids, templates, client engagement and SOP optimization strategies for Fortune 500 companies in the technology, retail and pharmaceutical sectors.Host discovery sessions to identify existing processes, make recommendations for enhancements, and guide the design, development and implementation of improvements using best practices. Help develop strategic frameworks and methodologies to enhance clients’ ability to implement and utilize strategies. Set timelines within a standardized project plan. Take project ownership and move projects forward. Continually evaluate, measure, monitor and communicate client expectations and service levels. Identify challenges, formulate solutions and resolve conflicts. Drive results to keep everyone on task and accountable. Develop process maps and SOPs against strategic performance and production analysis. Work in conjunction with BCD leadership; support recruiting and training efforts.BCD Platinum Circle Nominee (2022, 2023), Winner (2023). Peer-nominated.Represented the Performance Optimization Team on the Wellbeing Committee in both 2023 and 2024.“...as the [global] implementation project manager for both markets in the NORAM region, Nicole was responsible for implementing two markets simultaneously... like trying to write your name with the wrong hand while conducting an orchestra with the other... not only did she handle it with determination and dedication, she also developed new tools to help organize the chaos in a chaotic market... gave the client a diligent and thorough implementation... with tools were identified as best practices which the greater Performance Optimization Team has begun applying to other markets and implementations with great success... new innovations to help us do our jobs.”

Managed multiple projects encompassing a high volume of deliverables, with direct oversight of strategic planning, logistics, marketing, and budget administration ($1.8M). Led employee onboarding, training, corporate, and incentive events and programs from concept through execution, with up to 750 participants per event. Virtual and onsite.Collaborated closely with client account to accurately identify projects’ scope, requirements and end goal expectations. Prepared comprehensive agendas for introductory and kick-off calls, and produced detailed project timelines.Sourced vendors, negotiated contracts, and reviewed service level agreements. Secured and coordinated all project deliverables, including facilities, travel, transportation, accommodations, Food & Beverage, entertainment, activities, amenities, security, technologies and invoicing. Represented meetings and events organization to internal business partners across all lines of business. Fostered existing relationships and expanded profile of accounts through active outreach. Led monthly conference calls to present capabilities and educate potential clients on value of meetings and events organization. Participated and moderated internal informational slack channel (communication tool). Created content and updated website. Designed and implemented meeting score cards that defined and highlighted successes, and pinpointed areas for improvement, waste reduction, workflow optimization, and/or sustainability.Tracked project hours, lifecycles, changes, client communications, adjustments, contracts, AMEX payment reports, event management system data files/errors, and quickly and accurately addressed, mitigated, and resolved risks and issues.Trained incoming planners on internal technology tools and Standard Operating Procedures (SOPs).Submitted weekly reports, data and documentation to Director of Operations and BCD Senior Operations Manager.

Planned and managed high-end executive, corporate, and clinical trial meetings, onsite and virtually, with full oversight of concept, strategy, logistics, budget, and execution from inception to final billing. Controlled event budgets up to $800K.Crafted well-timed and comprehensive communication plans, and oversaw procurement, sourcing, review and negotiation of vendor contracts for all aspects of each event and meeting, including online technologies, venues, DMCs, transportation, AV production, and more. Worked with technology partners in setup/management of virtual meetings.Worked with client teams and BCD peers to create clear, concise attendee communications and registration websites.Ensured everyone, from client to attendee to staff person, experienced a positive, memorable event, while maintaining strict compliance with state, federal and corporate standards. Ensured vendors delivered excellence in service.

Assessed, restructured, and executed strategic marketing and business development plans to propel this small but well-established business to a higher profile, securing competitive market share and generating new revenue streams.Developed competitive pricing models, overhauled corporate website, redesigned marketing collateral, developed creative advertising campaigns, wrote online content, and launched and managed company’s social media accounts.Built strong client relationships and customer loyalty through a dedication to quality client services and communications. Participated in local chamber and community events. Cultivated a network of local businesses and community leaders.Developed and produced compelling presentations that were delivered during new client outreach meetings.Updated and digitalized employee training materials, Standard Operating Procedures (SOPs) and Employee Handbook.Researched and successfully penetrate new business market of B2B moving services; providing, corporate deliveries for hotels, military contracts, and other industries. Gained more than $300K in new business revenues.

Organized, coordinated and confirmed all meetings and events held within the Convention Center, as well as outsourced and global meetings, with direct oversight of logistics, Food & Beverage, Audio/Visual, décor, floor plans, exhibitors, keynote speakers, security, and more. Cultivated relationships and negotiated contracts with vendors and suppliers.Managed Society’s annual meeting held in different locations in the U.S. and Canada each year, with approximately 7,000 people in attendance. Recommended locations based on site visits, availability, price points, amenities, etc. Coordinated entire registration process for exhibitors. Shipped materials from HQ to and from meeting location.Developed, monitored, and tracked up to $3M in meeting budgets, expenditures and account close-outs. Directed all exhibits sales, registrations and drayage. Audited/maintained registration data for statistics and financial information.Crafted and distributed communications to Board of Directors, exhibitors, stakeholders and meeting/event coordinators.Audited and reconciled accounts, submitted invoices, recorded payments, and collected on accounts as directed.“…results-oriented, strategically-focused... impeccable project management skills... intelligence, dedication, creativity, and ability to perform under pressure made her an invaluable team member... managed exhibits management company... ensured communication and fulfillment of deliverables were met for nearly 300 exhibitors... served as a staff liaison between department, marketing and communications – assured timelines were being met and brought new marketing ideas to the table... vital to the overall success and growth of GSA’s Annual Meeting & Exhibition.”

Managed catering sales covering a range of major social events and corporate catering programs, including weddings, banquets, galas, fundraisers, and large corporate meetings generating up to $300K in annual revenue for this luxury resort with over 48,000 sq ft of combined indoor-and-outdoor meeting space.Prospected and secured business from a variety of market segments, including conventions, associations, national corporate accounts, local businesses, and area social organizations. Cultivated relationships with area resources.Designed program packages and up-sold a range of luxury services and food and beverage amenities in keeping with the design and pricing of a luxury resort. Coordinated vendor services and resources, directed event activities from concept through conclusion, and managed all hotel, meeting and food and beverage service requirements.Generated leads, closed sales, and composed and presented weekly and monthly catering and sales reports.Maintained full compliance with hotel policies and procedures, while meeting and exceeding all financial goals.

Managed corporate incentives, annual conferences, advisory board and pharmaceutical clinical trial meetings with up to 2000 attendees and budgets up to $1.5M for this global pharmaceutical meeting planning and logistics company.Brought in multimillion accounts, including Bayer Healthcare and Sanofi Aventis, and built long-term customer commitments through outstanding service and superior client communications.

Key creative and contributor to the Design & Décor Team, leading the industry in high concept events for Lexus, PGA Tour World Golf Championship, and Accenture Match Play. Led a 13-person team. Generated $500K in new business.

Planned, developed, marketed and executed private, nonprofit and high profile corporate events, and provided professional consulting to outside event agencies.

Trained and supervised the professional development of 25 service associates.Promoted company products and events, consistently meeting and exceeding all business goals.Performed weekly inventory analysis, monitored sales figures, researched industry trends and identified opportunities for new business growth and untapped revenue streams.

Advanced product sales utilizing an extensive product knowledge. Acted as lead trainer of 40 associates. Worked with product teams to improve product assortments and product education resulting in an overall annual revenue increase of 23%. Scored 100% for “secret shop.”