PRO Unlimited: The Integrated Workforce Management Platform for the Modern Enterprise PRO Unlimited’s Integrated Workforce Management  platform enables organizations to strategically manage, optimize and adapt their modern workforce to today’s evolving business needs through the use of integrated technology, data, and services.

• Aiding with implementation of $400M+ program at Cigna.• Providing superior customer service to Client Managers, Suppliers and Contractors• Facilitating fulfillment and tracking of client’s temporary needs through a VMS/ ApplicantTracking System• Process improvement through working with Pro’s software engineers and providing solutionsfor internal procedures to increase efficiency• Relationship management and problem resolution with client (all levels) and vendors• Integration of new new business obtained through client acquisition• Management of business projects related to client growth• Completed quarterly vendor scorecards and scorecard meetings which review level ofperformance related to candidate quality, ability to staff requisitions and program compliance • Annual auditing of vendor worker files• Trained all new Client Services Consultants

PRO Unlimited’s purely vendor-neutral managed services model (MSP) helps clients manage the procurement, selection, engagement and tracking of contingent (non-employee) workers; i.e. independent contractors, 1099 workers, consultants, temps and freelancers. PRO’s solution helps clients reduce costs and addresses critical issues including: Supplier Management, Worker Classification, Lifecycle Tracking, Co-employment, Headcount & Expense Tracking and 1099 Compliance.PRO is an innovative company that was founded in 1991, and continues to lead and shape the contingent workforce management industry. PRO created the vendor-neutral Vendor Management System/Managed Services Program (VMS/MSP) model to help companies leverage contingent labor spend (temps, SOW’s, independent contractors, consulting firms, etc.), for competitive advantage. Hundreds of clients continue to achieve savings, increase visibility and gain greater efficiencies by relying on the powerful combination of PRO’s best-in-class proprietary VMS, with PRO’s seasoned and highly collaborative MSP offering.

CLIENT SERVICES MANAGER , Aug 2007 – Nov 2013• Maintained approximately $950,000 annually in client accounts • Communicated with over 25 clients weekly seeking staff to work with children/adults in BH and education settings• Worked with internal staff (15 Recruiters) to fill open positions and resolve staffing issues• Consulted with clients to assist them in improving their internal processes and procedures• Assisted my division and others with Quality Improvement activities• Trained of all new hires on the Account Management team• Supervised the Client Services Administrative Assistant (through 2007)DMS TRAINER, June 2010 – Nov 2013• Assisted Executive team to select and develop the company’s data mgmt system/software • Trained all internal staff (approx. 80 employees) • Company’s sole Trainer for all new internal employees• Provided ongoing training to all employees• Provided ongoing quality assurance checks and testing of the system• Worked with multiple departments to coordinate all internal processesACCOUNT MANAGER , Aug 2001 – Aug 2007• Communicated with external clients seeking staff to work with children and adults in BH settings• Worked with clients to identify new programs and sales opportunities• Maintained a database of all positions by developing forms, spreadsheets and tracking procedures• Reviewed resumes and compliance packets for all submitted candidates• Coordinated interviews• Addressed all client and contractor issues in regards cases• Assisted clients in organizing their processes and procedures• Trained all Account Management new hires • Created all processes and procedures for this role SKILLSStrong customer service and quality assurance skillsAbility to solve problemsExcellent follow up skillsAttention to detail with a sense of urgencyAbility to multi-task and meet deadlinesAbility to establish and maintain effective working relationshipsMicrosoft Office products including Excel, Word and Outlook

• Developed and implemented language arts, science, math and social studies lessons for twenty-three first grade students• Incorporated cooperative learning, discovery learning and direct instruction in daily lessons• Designed and implemented various assessments to address multiple intelligences and ranging student abilities• Utilized classroom management strategies emphasizing positive actions and behaviors• Substituted in various classrooms throughout the year as needed

• Created lesson plans and implemented teaching strategies for adults with acquired traumatic brain injuries• Chaperoned outings with clients• Provided case management to assist clients with find additional services, living arrangements etc.

• Responsible for the safety and well-being of 30 + students• Organized events for the hall