Nicole Rosenberg Email & Phone Number

New Berlin. Wi

-Execute company vision alongside executive leadership -Aid in ongoing year to year growth of 10-15% net revenue continuously -Handle day to day operations of 30 person company including Support Services, SOC, Professional Services, and Client Engagement Teams -Build new processes, policies and documentation, execute outward -Facilitate longstanding quality relationships with clients in regular interactions, strategic planning and IT Budgeting -Ensure client success with standardized SLA, client satisfaction tools -Hire all new employees, train and build ongoing development plans, ability to promote from within and build a strong team -HR handling, completion of yearly reviews and compensation packages for all employees -Company branding, website rebuild, marketing and presentation

Project Management Overview• Projects Scope: large scale server / networking / virtualization / voice / ERP or LOB implementations in the mid-market range, manufacturing / distribution industries, banks and healthcare, users ranging from 10 – 200+ with multiple sites globally, average project $10,000 - $200,000• Managing projects through project lifecycle, resource scheduling, client and internal communication, creation of billing agreements, and maintaining projects board• Assist in sales proposal creation, confirming pricing spreadsheets, leasing information• Formalization, documentation and implementation of Proposal Template Structure• Formalization, documentation and implementation of Client Onboarding / Offboarding process• Review and approval of Professional Services compensation package, time sheets, expense sheets, PTO

Project Management / Leadership Overview• Generated over $2 million in business revenue through signed website/multimedia contracts and IT Sales which aided in iNET’s most profitable six years of business since its creation 25 years ago• Served as the liaison between client and Web Development team to delegate tasks and facilitate web design completion• Managed creation of websites/multimedia from start to finish, including processing of payments, writing proposals and ongoing follow-up of success of driven traffic to new websites, radio production and video production success• Sustained client relationships with 100+ Web and IT customers by producing continuous profit and new business ventures for iNETMarketing Overview• Search Engine Optimization, content development, social media marketing, video production, radio production, branding of companies from start to finishTechnical / Administrative Overview• Proficient in quoting PC computers, server solutions, networking solutions, licensing solutions, all Operating Systems, related hardware and PC servicing solutions• Proficient in Microsoft Word, Excel, Outlook, familiar with Adobe Illustrator, Photoshop, InDesign