Developed and maintained exceptional guest service standards.•Assisted guests with placing orders in an informative and helpful fashion to ensure a pleasant dining experience.•Received frequent compliments from guests, co-workers and managers for consistently going above and beyond expectations.•Trained classes of up to ten employees for correct steps of service, food knowledge, and alcohol serving safety.•Assisted in training new staff and helping staff develop the ability to provide excellent, attentive service.•As a designated trainer (DT), trained staff at the front desk, as a server, and as a bartender.

Answered the phones during the day while the restaurant was closed.•Listened to and returned all voicemails left during off hours.•Took reservations and balanced the seating for each night.•Scanned and input invoices for all the wine and beer that was received.•Organized office and helped with the relocation process during a big move.•Completed various projects as assigned by manager.

Developed and maintained exceptional guest service standards.•Assisted guests with placing orders in an informative and helpful fashion to ensure a pleasant dining experience.•Received frequent compliments from guests, co-workers and owners for consistently going above and beyond expectations.•Helped set up and serve large parties for banquets celebrating special occasions.