Nikki Schmidtmann Email & Phone Number

Scottsdale, Az, Us

Mountain View, California, Us

San Francisco, Ca, Us

- Manage team of 7 Customer Success Managers overseeing $5M in annual recurring revenue- Developed & executed AM/CS strategies and metrics, fostering a culture of success and teamwork- Created customer journey focused on onboarding, increasing app usage from 62% to 95% of total users, accelerating time to value- Created an expansion play based on key metrics, leading to 30% increase in penetration for Enterprise accounts- Designed & implemented a risk playbook, equipping the CS team to identify performance risks and execute proactive churn mitigation strategies- Conduct comprehensive training sessions for the team on all new product rollouts and updates- Hold weekly 1:1 meetings with CSMs to optimize account plans, renewal & expansion forecasts, and overall health metrics- Established a new hire onboarding program & lead training for all CSM new hires

San Francisco, California, Us

- Managed 24 strategic enterprise accounts ensuring success for their global account-based marketing campaigns.- Worked with Sales, Marketing and Customer Success leaders to drive adoption amongst reps to increase budget on campaigns resulting in top revenue book in the organization.- Conducted & led all sales trainings for customer ABM initiatives and measured success based on closed won opportunities & re-engaging opportunities that have gone dark within each campaign.- Managed customer escalations and held all internal contacts accountable for proposed remediation plan.- Partnered with key stakeholders to drive data-based results for demand generation, sales velocity, and virtual events

San Francisco, California, Us

- Manage Mid-Market accounts while proactively driving adoption and growing customer relationships.- 135% net retention through targeted expansion into existing accounts.- Utilize Salesforce to track customer interaction and data analysis to problem solve and grow.

- Grew 3 start ups into multi-million dollar companies in the online nutrition and certification space.- Managed 14 coaches, 5 staff members and 6 contracting teams at iN3 Nutrition- Managed 4 instructors, 3 staff members and 6 contracting teams at Nutritional Coaching Institute (NCI) & mentorship program- Oversaw the sales, marketing, media, client experience, and web management department remotely via weekly meetings and strategy calls- Acquired 2 strategic partnerships in 2018 and 5 partnerships in 2019 by networking with influencers and other industry professionals resulting in a total of 70% gross revenue growth from 2017- Analyzed the client journey and adjusted our training program for nutrition coaches resulting in 50% increase in client retention

San Francisco, California, Us

- Licensed Accident, Health and Life Insurance Broker in 8 states- President's club - top 10% for Account Executive- Used strategic vetting techniques to target a specific audience to boost pipeline and increase revenue opportunity

San Francisco, Ca, Us

- Drove the full sales cycle to attain new business, averaging 124% of monthly sales quota

Los Angeles, Us

Houston, Texas, Us