Responsible for optimizing and overseeing all processes related to direct-to-consumer operations. This involved managing the seamless flow of orders, ensuring inventory accuracy, and troubleshooting order fulfillment issues with our 3PL partners.**Key Responsibilities:**- Ensured timely fulfillment of global DTC orders by monitoring order flow in Shopify and Full Circle, and collaborated with Ramp (3PL) to resolve any order issues or delays.- Managed day-to-day operations with vendors including Global-E, Shopify, and Loop, addressing and documenting process issues to maintain service level agreements.- Led returns management, handling RMAs across U.S. and international regions, and partnered with finance and CS teams for accurate updates.- Worked closely with the customer service team and eCommerce buyers to provide real-time inventory updates and ensure product availability.- Developed and implemented new fulfillment and returns processes, collaborating with cross-functional teams for smooth execution of initiatives.- Supported quality control and inventory management, regularly visiting the warehouse to validate cycle counts and handle damaged or donated products. **Key Achievements:**- Streamlined order fulfillment processes, reducing order delays and mis-shipments.- Improved communication between the DTC and 3PL teams, enhancing operational efficiency.- Created comprehensive documentation for all fulfillment, return, and vendor management processes, ensuring smoother cross-team collaboration.Skills: eCommerce Operations, Vendor Management, Inventory Control, 3PL Management, Process Improvement, Shopify, Global-E, Full Circle, loop

Creates enduring relationships with all levels of management and fellow co-workers. Mentored and grew both an internal and external team of people. Implemented CRM systems and processes. Maintains team's call quality standards, providing feedback and creates development plans while cultivating open and honest relationships. Provides oversight andtechnical direction for order management, inquiry management, and invoice management activities. Assists in planning and implementing department goals and makes recommendations to department heads to improve efficiency and effectiveness. Creates written drafts for correspondence.

Qualifies and routes inbound inquiries via form submission, email, and phone calls. Connecting inbound leads with the appropriate salesman while giving first class customer service. Coordinates agenda and calendars for all of sales. Assists sales team with additional duties and projects as needed. Keeps track of all inbound data and reports on a weekly, and quarterly basis.

Assists customers with purchasing items online via phone, chat and email. Coached and trained representatives with trouble shooting problems with customers and computer systems. Also took care of customer escalations. Kept track of daily attendance and utilization trends. Assisted with classification and organization of items on the site along with ensuring items were properly formatted within the system. Processed problems and product reviews via ticketing systems. Planned team events and executed quality assurance with customer orders.

Answers phones and books clients, manages guest flow and keeps track of day to day revenue. Welcome's in each and every guest, owner, and business head. Maintains inventory, along with spa and boutique upkeep. Also assists with inputting each individual work schedule for the month.