Nicole Wilding Email & Phone Number

Remote

Develop strategies to grow Cozymeal’s community of partners, including chefs, food tour operators, mixologists and wineriesManage the full recruitment and on-boarding cycle of partners in assigned marketsLaunch Cozymeal in new cities and markets.Strategize to improve processes for the Expansion DepartmentReview all inbound applicants in a timely manner while actively performing outreach to uncover passive candidates.Conduct phone interviews with potential partners (chefs, food tour operators, wineries, etc.).Monitor the progress of assigned territories and recommend improvements to continuously grow each market.Train new team members on the Expansion Team of processes and company operationsBuilt B2B partnerships

Brentwood Borough School District

Manage the food service department of all school buildings in assigned district.· Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.· Creating menus that comply with school food nutrition federal standards.· Manager to all food service employees; including dictating staff job duties, scheduling, keeping up employee morale, payroll, employee relations.· Event planning for district special functions, banquets, or events.· Product ordering, billing/invoicing while maintaining cost control and budget goals.· Managing department social media accounts on Instagram and Twitter for marketing and communication purposes.· Creative planning for special themed meal days.· Keeping up on equipment maintenance and repairs.· Creating and keeping good relations with the client and customers.

· Created a cross-training program ensuring staff members were able to perform confidently and effectively in all positions. · Leading and encouraging the team members to provide great customer service and hospitality. · Using hospitality imperatives to ensure our guest a memorable experience.· Collaborated with General Manager to direct and delegate work assignments and verify execution of plans and strategies.· Supervised hourly employees, providing work direction and reviewing work processes.· Maintained focus on promoting and driving sales, including execution of next season planning, suggestive selling and team member competitions.· Evaluated performance of associates and mentored underperforming employees.· Inventory control, daily payroll/ labor monitoring, end of shift analysis and deposit.

Various

Promoting various brands of beer/alcohol at events at differnt bars, restaurants, distributors. Introducing new products to customers to test.

Pittsburgh University Center

Bachelor'S Degree, Hospitality Management

Activities and Societies: Alpha Sigma Alpha Sorority, Eta Sigma Alpha Hospitality Honors Society

High School Diploma

Activities and Societies: Softball, Basketball, Volleyball, Pittsburgh club