Nicole Brown Email and Phone Number

• Act as Agile Methodology Product Owner for a global team to implement new technologies, processes, and program solutions for our business partners.• Create, organize, and prioritize product backlog and roadmaps for process improvements.• Develop and manage strategic partnerships with vendors, internal, and external stakeholders to drive the organization’s mission.• Analyze project impact metrics to identify areas for improvement and make data-driven decisions to improve business… Show more • Act as Agile Methodology Product Owner for a global team to implement new technologies, processes, and program solutions for our business partners.• Create, organize, and prioritize product backlog and roadmaps for process improvements.• Develop and manage strategic partnerships with vendors, internal, and external stakeholders to drive the organization’s mission.• Analyze project impact metrics to identify areas for improvement and make data-driven decisions to improve business processes. Show less

• Collaborate and coordinate with stakeholders to deliver technical solutions through Agile, Waterfall, and Lean Six Sigma methodologies.• Determines the most appropriate technical response to identified problems, issues and/or defects by assessing impact and prioritization.• Provides technical research and analysis to support business operation needs and presents findings to management.• Certified Scrum Product Owner (CSPO).

• Conducts periodic reviews of processes and procedures to ensure the company is meeting government standards and regulations.• Manages escalated issues from regional sales representatives. • Member of various groups throughout the company used to acknowledge, process, and reward employee suggestions for company advancement. • Achieved various Insurance designations through continued education.• Received Yellow Belt CertificationInstrumental in implementing, and editing new… Show more • Conducts periodic reviews of processes and procedures to ensure the company is meeting government standards and regulations.• Manages escalated issues from regional sales representatives. • Member of various groups throughout the company used to acknowledge, process, and reward employee suggestions for company advancement. • Achieved various Insurance designations through continued education.• Received Yellow Belt CertificationInstrumental in implementing, and editing new processes and procedures to maintain quality requirements. Show less

• Manage a group email box, create work, process work, terminate producers, assign commissions, update demographics, order background checks, as well as move business for mergers and acquisitions.• Works with internal customers throughout the Regional Sales Offices, as well as pursuing contact directly with brokers for minor questions or escalated issues.• Mentor to new hires.• Implemented new procedures resulting in faster processing times.

• Verify licensing/appointments and updated systems as needed.• Attend weekly company sponsored public speaking courses. • Assist on projects for the various teams throughout our department.• Gather a general knowledge of the insurance industry through completing LOMA's insurance overview, and receiving designations.

• Explained, promoted, and sold bank products and services.• Received, reviewed, and verified amounts of deposits and cash checks.• Exercised security measures to ensure funds were not compromised.