Nicole Clark Email & Phone Number

North Carolina, United States

Building and configuring computer systems, including server hardware and software componentsConducting onsite installations of service systems and while adhering to deployment standardsValidating and testing computer system configuration to ensure optimal performanceAssisting the project team in coordinating implementation efforts among subcontractors, customer staff, and project stakeholdersManaging technical documentation for team members to provide clear functionality and… Show more Building and configuring computer systems, including server hardware and software componentsConducting onsite installations of service systems and while adhering to deployment standardsValidating and testing computer system configuration to ensure optimal performanceAssisting the project team in coordinating implementation efforts among subcontractors, customer staff, and project stakeholdersManaging technical documentation for team members to provide clear functionality and technical requirements for team membersActively participate in implementation meetings with other departments to understand project requirementsHandling installation support escalations while onsite at customer locationsProviding customer training on system operations and functionality Show less

Raleigh-Durham, North Carolina Area

Provided excellent customer service while resolving technical incidents or requests raised by end users via telephone and email systems regarding regulatory information management.Provided users with updated licenses for regulatory publishing, submissions and registrations.Logged Incidents and requests in the IT Service Management tool .Provided user support, coaching and mentoring the end-users in the working of the client facing systems Maintained rapport with customers by… Show more Provided excellent customer service while resolving technical incidents or requests raised by end users via telephone and email systems regarding regulatory information management.Provided users with updated licenses for regulatory publishing, submissions and registrations.Logged Incidents and requests in the IT Service Management tool .Provided user support, coaching and mentoring the end-users in the working of the client facing systems Maintained rapport with customers by displaying an understanding of their support requirements.Maintained high levels of incident ownership through the incident lifecycle to obtain customer satisfaction.Managed updates to all parties with Incident and requests statuses until resolved.Developed and maintained communication skills appropriate to the environment.Great understanding of the escalation procedure.Provided shift coverage within current Service Desk operations when scheduled.Assisted clients thru the phone, emails and the ServiceNow ticketing system to ensure documentation, communication and all client interactions for tracking purposes.Performed troubleshooting, researching and understanding the issues that would appear on the clients system and being able to identify and resolve requests as an incident resolver.Performed Patch Testing quarterly.Triaged Support cases based on regions. Show less

United States

Obtaining connectivity with client servers to resolve client integration support related issuesEstablishing and maintaining an in-depth knowledge of Medfusion’s integration to electronic medical records systemProvide exceptional customer service via phone, email and chatServing as subject matter expert on Medfusion owned integrationsDevelop and maintain documentation designed to improve support education and efficiencyObtain knowledge of Medfusion’s integration API’s, and… Show more Obtaining connectivity with client servers to resolve client integration support related issuesEstablishing and maintaining an in-depth knowledge of Medfusion’s integration to electronic medical records systemProvide exceptional customer service via phone, email and chatServing as subject matter expert on Medfusion owned integrationsDevelop and maintain documentation designed to improve support education and efficiencyObtain knowledge of Medfusion’s integration API’s, and utilize materials designed to assist and support 3rd party/partner integrations. Show less

Raleigh-Durham, North Carolina Area

Work with client IT and Clinical staff to diagnose, troubleshoot and resolve TouchWorks EHR application issues related to ePrescribing, Immunization Registries, Syndromic Surveillance and Direct Messaging. Work with Project Managers to identify and to resolve problems reported client issues in a timely manner. Log detail and accurate activities for all work performed on client issues. Communicate daily with clients for status and/or updates of issues according to guidelines. Work with 3rd party… Show more Work with client IT and Clinical staff to diagnose, troubleshoot and resolve TouchWorks EHR application issues related to ePrescribing, Immunization Registries, Syndromic Surveillance and Direct Messaging. Work with Project Managers to identify and to resolve problems reported client issues in a timely manner. Log detail and accurate activities for all work performed on client issues. Communicate daily with clients for status and/or updates of issues according to guidelines. Work with 3rd party hardware and software vendors as necessary to assist clients in resolving difficult system problems. Create documentation in a knowledge base when information can be shared. Meet or exceed acceptable productivity and quality standards. Provide off-hours coverage to clients on a rotating basis. Attend training classes as requested Show less

Raleigh-Durham, North Carolina Area

Works with Implementation Specialists, Field Engineers, Support, Training and Sales to insure a successful implementation of all interfaces ordered for a particular project in a timely fashion. Provide basic training to clients pertaining to interface processes and administration inside and outside the Professional applications.Upgrade, reconfigure or change existing interfaces.Provide 3rd level interface support for help desk and field personnel. Perform other duties as… Show more Works with Implementation Specialists, Field Engineers, Support, Training and Sales to insure a successful implementation of all interfaces ordered for a particular project in a timely fashion. Provide basic training to clients pertaining to interface processes and administration inside and outside the Professional applications.Upgrade, reconfigure or change existing interfaces.Provide 3rd level interface support for help desk and field personnel. Perform other duties as assignedExcellent communication and organizational skills Ability to effectively and efficiently communicate through the use of verbal and written skills to management, clients and peers.Professional, positive, team oriented attitude Strong trouble shooting skills and sufficient technical knowledge. Show less

8529 Six Forks Rd, Raleigh, Nc

Respond to real-time trouble tickets in a professional and timely manner while working in the clients Electronic Health Records.Trouble shoot problem issues related to the product line and all related interfaces Escalate calls following proper protocols Continue to learn the newest versions of the EMR Product lines and all related interfaces Provide quality customer service while representing Allscripts Work within a fast-paced team environment … Show more Respond to real-time trouble tickets in a professional and timely manner while working in the clients Electronic Health Records.Trouble shoot problem issues related to the product line and all related interfaces Escalate calls following proper protocols Continue to learn the newest versions of the EMR Product lines and all related interfaces Provide quality customer service while representing Allscripts Work within a fast-paced team environment Coordinate and perform EMR server/client upgrades Communicate with EHR Client Support Manager about any major issues Analyze site issues and make appropriate recommendations to the client and supervisor Show less