Nicole Delmotte Email & Phone Number

Provide consulting services (audit, process design, support) related with the choice and the implementation of PSNext, the Project and Portfolio Management (PPM) tool of Sciforma.

- Operational program coordination: P&O Repository on portfolio (BNPParibas), Legal name change from Fortis bank into BNP Paribas Fortis- Operational IT project and service management (AXA Tech)- PMO, project audit, quality assurance, capacity planning. Implement enabling PPM & BI tools (Isabel + FN Herstal + SNCB)- Process management and support to business ownership, business architecture and transition management (AXA, Acane, SNCB, Fortis and BNP Paribas) using techniques like UML, BPMN and tools like BI, ECM

- Management of the consulting unit in Belgium and integrate the pool of about 150 employees and contractors in the European model supplying cross-border competencies and resources- Relauching of the 4 practices: Management Consulting, Project Management, Technology Consulting, Software Development- Implementation of a Document Management and Collaborative solution to manage and share at European level, CVs, profiles, requests for resource and availability

Leading of large technical and user teams to deliver on time and budget IT solutions and enabling technologies. Examples of achievments- BELGIAN MINISTRY OF FINANCES (2001)Organisation and follow-up of the acceptance tests of the conversion to the Euro for 52 Belgian Federal institutions- AXA-RB Assurance (2000) Fixed price BPR project launched to improve drastically insurance operation productivity in the department, managing Life, work injuries and casualty insurance for enterprises.- ALLIANCE NATIONALE DES MUTUALITES CHRETIENNES (Mutual Insurance) (1998 - 99)Redesign of the Healthcare system involving the 31 companies, members of the AllianceImplementation of new methods, techniques and tools O-O, Workflow & Imaging, multi-project PMO

Support to user ownership, requirement definition, quality control, BPRExamples of achievments- MOBISTAR (Telecom) (2000) Data Quality program within the context of CRM- KEMPER Reinsurance, Chicago-US (1996) Business process, information modelling and requirement consolidation for all reinsurance operations (group-wide)- SOLLAC (Arcelor), France (1994)Reverse engineering and audit of the sales systems to prepare the system redesign with aim to implement organisation improvement and new commercial strategies- LA POSTE FRANCE, Direction Générale Paris (1993 )Audit of the accounting systems and on-going projects supported by an ERP package before its deployment in 1400 post offices- FORTIS BANK (1991)Redesign of the foreign currency brokerage office, workstation, task distribution between front end back office,...

- 3 years Training Manager at DMR- Co-author of the Macroscope*- Several projects implementing Macroscope / CMMI / PMI methodologies and enabling PPM tools- MINISTRY OF ECONOMIC AFFAIRS (MEA) (2002) Definition of IT Development and Application Maintenance Services after merge between 2 ITC (MEA & National Institute of statistics).- COCKERILL SAMBRE (Steel manufacture) (1997)Organisation of the Help Desk and IT operations. RFP for a system and network operations “framework” and for a help-desk solution.- SOLLAC (Arcelor) France (1994 - 1995) After merge of the 13 ITC into 3, organisation of the Dunkerque ITC as the leading ICT, focal point for network and system operations, security and IT services to end-users.- SOLLAC (Arcelor) France (1993)In the context of Macroscope deployment- Coordination between methodology coaches (Paris, Valenciennes and Thionville)- Setup of the 1st pilot project, implementing an expert system for steel products

Portefolio/IT asset management for financial, accounting and reporting systems- Represents the IT group within the user teams of senior managers and external brokers (“life” and “no life” insurances, financial products, reinsurance, etc.)- Manages the development and maintenance teams- functional and second line support- Responsible for the integration architecture

IT Manager, responsible for the outsourced information systems.Manage the contract with the supplier, responsible towards the user community. Position gained after having done all IT jobs, developer, analyst and project manager.