Nicole Martin Email & Phone Number

Responsible for the day-to-day management of two affordable housing communities for seniors.

Provided office support to Community Manager and Assistant Director of Property Management for the leasing of brand new senior property.

Strategic and operational responsibility around current journals program launch, overall client relationships and continual evolution of program practices in line with client business needs• Successful onboarding of 52 clients for launch on new hosting platform and sales collective working closely with Fulfillment, Outreach, Content Development, Content Management and Marketing teams • Manage client business relationships including coordination of new journal acquisitions… Show more Strategic and operational responsibility around current journals program launch, overall client relationships and continual evolution of program practices in line with client business needs• Successful onboarding of 52 clients for launch on new hosting platform and sales collective working closely with Fulfillment, Outreach, Content Development, Content Management and Marketing teams • Manage client business relationships including coordination of new journal acquisitions, contracts, custom marketing and outreach campaigns, participation in additional programs and resolution of escalated service issues• Analyzed current activities to establish cost to serve and created new business model to migrate existing clients to over two year period• Identify and implement new marketing strategies in line with specific publisher client goals and needs• Conduct annual analysis and strategy discussions providing advice to publishers on institutional pricing; secure rates for the following year by early Spring, working with Marketing and Fulfillment to ensure accurate communication of pricing announcements• Establish new communication and reporting initiatives for publisher clients: annual summary statements including usage and revenue data and trends; quarterly electronic newsletter• Manage business relationships with top subscription vendors conducting regular meetings, creating all mass agent communications around program and policy updates and overseeing content for the agent page on the web site• Successfully implemented VAT payment and reporting process for applicable publishers, in line with new regulations• Write responses pertaining to subscription administration for RFP’s and proposals Show less

Responsibility for strategic relationships with publishers, which represented over 50% of North American gross profit• Responsible for key account management with 50 North American publishers• Defined strategy and execution tactics for enhancing publisher services with aim toward increased revenue streams; with global Director of Publisher Relations, set goals and key performance indicators for staff• Managed 2 remote direct reports• Created annual travel and expense budget… Show more Responsibility for strategic relationships with publishers, which represented over 50% of North American gross profit• Responsible for key account management with 50 North American publishers• Defined strategy and execution tactics for enhancing publisher services with aim toward increased revenue streams; with global Director of Publisher Relations, set goals and key performance indicators for staff• Managed 2 remote direct reports• Created annual travel and expense budget for team and monthly Board reports on departmental activities• Conceived of inaugural publisher event held at Swets North America office, coordinating with Marketing and Facilities; planned program schedule, speakers and presentations• Served on North American commercial management team, representing publisher business Show less

• Promoted sales channel extensions to publishers for electronic and print content; established framework agreements with key accounts• Successfully introduced and secured commission agreement with large society publisher• Contracted with publishers for inclusion of publications in online content gateway• Represented Swets at library and publisher conferences and trade shows

• Managed daily interactions with U.S. and Canadian library customers• Specialized in Medical and Government markets, working closely with Finance and Sales teams to ensure contractual obligations were met• Oversaw Electronic Data Interchange process for renewals with U.S. publishers

• Maintained data on pharmaceuticals in development for use in special reports for two highly respected industry magazines, Med Ad News and R&D Directions• Edited 4 monthly departments and participated in final issue proofreading processes