Nicole Martin Email & Phone Number

Responsible for the day-to-day management of two affordable housing communities for seniors.

Provided office support to Community Manager and Assistant Director of Property Management for the leasing of brand new senior property.

• Strategic and operational responsibility around current journals program launch, overall client relationships and continual evolution of program practices in line with client business needs
• Successful onboarding of 52 clients for launch on new hosting platform and sales collective working closely with Fulfillment, Outreach, Content Development, Content Management and Marketing teams
• Manage client business relationships including coordination of new journal acquisitions… Show more Strategic and operational responsibility around current journals program launch, overall client relationships and.
• Manage client business relationships including coordination of new journal acquisitions, contracts, custom marketing and outreach campaigns, participation in additional programs and resolution of escalated service issues
• Analyzed current activities to establish cost to serve and created new business model to migrate existing clients to over two year period
• Identify and implement new marketing strategies in line with specific publisher client goals and needs

• Responsibility for strategic relationships with publishers, which represented over 50% of North American gross profit
• Responsible for key account management with 50 North American publishers
• Defined strategy and execution tactics for enhancing publisher services with aim toward increased revenue streams; with global Director of Publisher Relations, set goals and key performance indicators for staff
• Managed 2 remote direct reports
• Created annual travel and expense budget… Show more Responsibility for strategic relationships with publishers, which represented over 50% of North American gross profit
• Created annual travel and expense budget for team and monthly Board reports on departmental activities

• Promoted sales channel extensions to publishers for electronic and print content; established framework agreements with key accounts
• Successfully introduced and secured commission agreement with large society publisher
• Contracted with publishers for inclusion of publications in online content gateway
• Represented Swets at library and publisher conferences and trade shows

• Managed daily interactions with U.S. and Canadian library customers
• Specialized in Medical and Government markets, working closely with Finance and Sales teams to ensure contractual obligations were met
• Oversaw Electronic Data Interchange process for renewals with U.S. publishers

• Maintained data on pharmaceuticals in development for use in special reports for two highly respected industry magazines, Med Ad News and R&D Directions
• Edited 4 monthly departments and participated in final issue proofreading processes