Nicole Walker Email & Phone Number

Epic Application Support for both MyChart and Ambulatory applications. Gained my Ambulatory certification in November 2022

Gained an Epic MyChart certification when moving into the Managed Services role.

MyChart patient portal specialist assisting patients in accessing their medical records. Using Epic systems to navigate a patient’s record and account information.

College Station, Texas, United States

• Checked in with customers to ensure their satisfaction with meals, promptly addressing and resolving any issues.• Collected payments from patrons, ensuring accurate and timely transactions.• Recorded patrons' food orders on slips, memorized details, or entered orders into the computer for communication with kitchen staff.• Presented menus to guests and offered insightful answers to questions, making recommendations upon request.• Explained preparation details of menu items, including ingredients, and cooking methods, fostering an informed dining experience.• Investigated and resolved complaints related to food quality, service, or accommodations.• Provided exemplary customer service by maintaining consistent communication and a deep understanding of patrons' needs and preferences.

College Station, Texas, United States

• Conducted private tutoring sessions for individual or small groups of elementary school students to enhance academic performance and prepare for tests.• Assessed students' progress continuously during tutoring sessions, adapting strategies to meet individual learning needs.• Facilitated comprehensive reviews of class material through engaging discussions, problem-solving activities, and the review of worksheets or assignments.• Monitored students' academic performance in various environments, including classrooms, laboratories, and computing centers, assisting as needed.• Organized and optimized the tutoring environment to foster productivity and enhance the learning experience for elementary school students.

College Station, Texas, United States

• Took orders, served food, beverages, and desserts to customers in a take-out counter setting. • Cooked food and prepared food items, such as sandwiches, and ice cream dishes, using standard formulas or following directions.• Performed cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.• Brewed coffee and tea, and made beverages to customer's specifications.• Prepared menu items such as sandwiches, hot entrees, and desserts for dine-in or for takeout.