Nicole Marks Email & Phone Number

Design and develop engaging learning deliverables in video and eLearning formatsCreate collateral for learning programs to assist facilitators and learnersOrganize learning programs from brainstorming to deploymentManage vendor communications for translations and voiceoversRecord and edit voiceover files for learning materialsMajor Projects and Responsibilities:AI Research Team: Selected as member of team to research AI solutions to enhance team processesAccessibility Standards: Led evaluation to improve compliance with accessibility guidelinesLMS Migration: Assisted in transitioning the learning library to a new LMSLoyalty Program Refresh: Led a comprehensive overhaul of training for Marriott’s Loyalty programSustainability and CAP Training: Provided employees with an overview of Marriott’s Climate Action Program through self-paced learningPerformance Highlights:Received an overall ‘Strong Performer’ rating in the 2023 annual evaluation Manager feedback:“Nicole consistently demonstrates a can-do and positive attitude. She is committed to not only developing herself but developing others on the team.” - Danielle McKinney, Senior Director of Learning Development, Global and Brand Operations, Marriott International“Nicole's greatest strength is her ability to learn and excel. She is able to take new things that she has learned and immediately implement them in to projects she may be working on.” - Danielle McKinney“She worked well with the entire team and was willing to jump in at short notice to help out when priorities shifted. She has very strong technical skills and produced quality eLearning lessons in short timeframes, meeting all deadlines.” - Laura Gaunder, Sr. Director, Learning+Development - Brand, Marriott International

Organize and manage billing of all customers, including sending out invoices, setting up automatic billing, and following up on outstanding payments

New York, New York (Remote From Boston)

Senior Instructional Designer Duties:- Designed and built learning on the Hickory platform to assist our customers with using the product to its fullest potential- Assisted customers with instructional design of their own courses, organizing training material so that it can be built into lessons that are engaging and productive for the learner- Guided new Hickory customers through a 6-8 week onboarding process, providing them with lessons and other tools to help them start off on the best foot with the tool- Updated and designed marketing, sales, and on-boarding materials for the company- Attended client meetings to give feedback and recommendations on their content from an instructional design perspectiveAccount Manager Duties:- Negotiated contracts with new and renewing customers- Engaged in monthly recurring meetings with all customers to check-in on their usage of the product, discussing ROI and user engagement, as well as any questions or issues they may have- Organized and managed billing of all customers, including sending out invoices, setting up automatic billing, and following up on outstanding payments- Assisted with client questions and issues via email, as well as our customer service chat room- Handled inbound sales leads - scheduling and hosting calls with prospective new customers, and following up with necessary documentation and additional information- Created surveys to gather feedback from customers around their use of and experience with HickoryAdditional Responsibilities: - Performed QA testing for new product features/updates before rollout- Communicated with customers about rollout details

Design a variety of pieces, including logos, social media posts, ephemera, and web designRecent projects include:- MishMash Cleaning and Services - created a logo with a modern and clean design- Social media designs for the Young New Yorkers’ Chorus - designed elements based on the season or concert theme to promote upcoming performances- Sticker design for team at local biotech company - collaborated with team based on inspiration materials

Greater New York City Area

I was responsible for the technical design and development of product and process training for the Finance & Risk Go-To-Market Sales Strategy and Enablement business. I met client needs by managing projects, writing course scripts, and interfacing with SMEs, ensuring their course objectives are achieved by their target audience. I implemented a variety of learning strategies to create interactive training, keeping viewers engaged and giving them the tools to understand the course material. I also executed courses onto our LMS, guaranteeing proper placement and functionality.In addition to these responsibilities, I also recorded voiceovers for several of our courses.Achievements: Shine Award - I was commended by a client at Thomson Reuters for outstanding scripting, designing, and development of their Customer Feedback eLearning project.

Greater New York City Area

I was responsible for the production and implementation of our off-the-shelf and customized eLearning courses in the field of Governance, Risk and Compliance for clients across the financial services industry. I created diverse designs for our courses, making certain learners had an understanding of the course material and were engaged in the learning process. I also led point-of-contact discussions and project management for one of our largest clients, Bank of Tokyo, when the previous project manager went on maternity leave, ensuring a smooth transition and their satisfaction.Achievements: I received a commendation letter from our contact at Bank of Tokyo, commending my design work done on their extensive library of eLearning courses. The letter, from the Director of their Compliance Division for the Americas at the time, read as follows:---"I wanted to take a moment to share with you some thoughts on Nicole. Since Nicole started working on BTMU courses the quality of the courses and customer service we experience has increased dramatically. Nicole "gets it". She understands exactly what we require of our courses, incorporates appropriate graphic design, frequently goes above and beyond to accommodate our needs and even helps troubleshoot last minute issues that occur post-production to increase our user's experience. Nicole's quality of work can only be matched by her professionalism whether on weekly calls (when it is required she attend) or in email, when we required changes to content. She is accommodating, smart and customer focused. I wish all our vendors had a 'Nicole' working for them! I hope Nicole continues to work with us. She is a wonderful addition to your team and a benefit to our program."---

I worked remotely for Akimeka as their Graphic Artist. I designed and edited graphics for interactive eLearning training about troop well-being intervention to be used by the military, working on both image and Flash files, creating graphics that were visually-pleasing and dynamic for the user.

San Antonio, Texas Area

I worked remotely for Pelatron, Inc. as their Graphic Artist. I designed and edited graphics for interactive eLearning training for medical equipment to be used by the military, working on both image and Flash files, creating graphics that were visually-pleasing and dynamic for the user.

Austin, Texas Area

I was a member of the Gilbert and Sullivan Society of Austin in their production of Princess Ida.

Austin, Texas Area

I was a member of the chorus for Austin Opera's (called Austin Lyric Opera at the time) production of The Marriage of Figaro, during their 2012-2013 season.

Austin, Texas Area

I was the Senior Designer, Project Manager, and QA Engineer at Nucleo Development Company for a year-long online application development project, with a team of seven people. In addition to these duties, I created wire frames, marketing documents, and training documents for the application. Moreover, I created designs for various in-house uses, including ads, as well as photography editing. I focused on the details, and strove to provide user-friendly as well as attractive designs for Nucleo Development Company and our clients.

I assisted with web designs for various non-profit organizations, as well as in-house designs.

I assisted with lab maintenance duties, and helped students with computer, printer, and other hardware issues.

I designed ads for various Austin companies for each week's issue of Hilltop Views. I also edited ads sent to the newspaper for proper placement.

I designed logos for photography branches and endeavors that the studio embarked on.

I assisted graphic design professors with design projects and office duties, and helped set up and organize graphic design shows and exhibits. I also helped organize and design for the 2010 TASA Conference.

Bachelor Of Arts (B.A.), Graphic Design, Music, 3.96

Photography, A

Summer Study Abroad Program

Tesol 120 Advanced Certificate, Tefl/Tesol Teacher Training, Merit

Teaching English as a Foreign Language, Teaching English to Speakers of Other Languages