Nicole Mcbride Email and Phone Number

•Act as primary point of contact for customers and colleague's facilitating positive, innovative and sustainable experiences•Foster productive partnerships across all levels of management, paving the way to team success and surpassing goals•Optimize efficiency with agile support and collaboration, ensuring high-quality deliverables and withstanding performance benchmarks•Adapt quickly to high volume call processing with skillful application of call management systems and web-based communications •Demonstrate impeccable problem-solving skills, effectively addressing escalated customer concerns to preserve satisfaction and long-term business relationshipsProvide clear and practical resolutions to customers, de-escalating calls and enhancing customer service quality by recommending innovative products and services

• Trained new servers in restaurant procedures and customer service standards.• Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.• Supervised hourly and temporary personnel, providing work direction and reviewing work processes.• Evaluated performance of associates and mentored underperforming employees on ways to improve.• Coordinated work handoffs and schedules with other Shift Managers.• Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers.• Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.• Managed allocation of staff resources through close monitoring and projected future staff needs.• Coached and managed performance for store associates and developed a bench of talented workers.• Analyzed productivity reports to better manage overall performance.• Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management

Organized office documentation and maintained secure filing systems for both digital and analog files.• Greeted incoming guests and followed established policies for visitor access.• Sorted and distributed office mail and parcels, working with carriers to schedule pickups for outgoing items.• Used Microsoft Office to draft internal correspondence, reports, and presentations.• Fielded incoming calls using a multi-line telephone system.• Provided administrative support, including filing and schedule management.• Documented appointments and reservations• Developed and optimized work schedules to cover expected workloads.• Obtained compliance with company policies and procedures in processing transactions with customers.• Trained new employees in all aspects of office practices and procedures.• Balanced daily deposits and safe counts as required and prepared bank deposits.• Evaluated customer issues and complaints and developed amicable solutions.• Managed smooth and accurate supply restocking to keep the business operating efficiently.• Reviewed daily reports in detail and resolved any identified discrepancies.• Oversaw accounts payable and accounts receivable duties and interactions with vendors.• Oversaw all aspects of office management, including HR functions, file management, and office inventory.

Supported front office staff by providing word processing of correspondence and reports.• Greeted visitors and escorted them to their destinations.• Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers.• Filed and retrieved documents• Maintained an efficient office environment by skillfully routing incoming and outgoing mail.• Utilized Microsoft Office to compose, prepare, and edit correspondence and department documents.• Returned pulled files to proper locations to maintain easy staff access.• Troubleshot problems with office equipment and software to help staff stay productive and on-task.• Supported Administrative Secretary by handling day-to-day needs and special projects with good multitasking skills.