Nicole Warren Email & Phone Number

Philadelphia, Pennsylvania, United States

Acts as a lead strategic partner for clients and internal team members through strong leadership and communication skills, guiding teams to keep projects moving and proactively identifying opportunities for overall business development.

Philadelphia, Pennsylvania, United States

Responsible for supervising the account teams and their resources while ensuring tactical and strategic integrity. Identifies new business opportunities and develops ongoing client relationships.

San Diego, California, United States

Responsible for sales development, focused on growing the number of clients that Ashfield supports across all Ashfield Services, providing support to early growth organizations, connecting with potential customers and maintaining those relationships.

Fort Washington, PA

Uncovering, establishing, and developing partnerships with both current and prospective clients with the key deliverable being awarded business within the Ashfield Medical Affairs Services. Once business is awarded, leading the implementation of the program from kick-off through launch.

Fort Washington, PA

Strategic Business Unit leader, responsible for success of all aspects of programs, participating in all facets of project implementation including contract development, staff modeling and pricing. Additional responsibilities include:-Collaborated with Business Development to identify, develop and manage efficient, revenue-generating strategies..

Fort Washington, PA

After expanding her knowledge in the account management role, Nicole was promoted to Implementation Manager to focus on her skill of launching medical information programs. In the position, Nicole provided operational guidance and support to medical information call center based program teams as they launch, re-organize and close. She interacted and built.

Ivyland, Pennsylvania

• Managed the day to day relationship with the assigned contact center clients, and collaborates effectively with internal resources/ departments. The Client Account Manager must ensure that agreed client objectives are.
• Managing all aspects of project start-up, including developing strategy and tactics for program implementation
• Counseling of pharmaceutical clients to develop programs which meet legal and regulatory guidelines and developing reporting protocols and templates
• Managing all aspects of ongoing programs including, but not limited to, call monitoring for quality, providing ongoing training support, providing client with program updates and reporting, interfacing with clients.
• Creating and maintaining reports and analysis as dictated by the needs of program and/or client.
• Writing and maintaining client-specific SOPs and Work Instructions.

Ivyland, Pennsylvania

Responsible for managing, organizing and coordinating multiple pharmaceutical/ healthcare programs. Projects include inbound and outbound consumer and professional medical information. Project formats include IVR and live operator call handling and fulfillment.

Yardley, Pennsylvania

• Responsible for overseeing the development, operations, and progression of MMHS’ Multi-Channel Professional Contact Center
• Responsible for all employee related on-boarding and management through the project life cycle
• Point of contact for the staffing vendors
• Screened and selected employees of backgrounds including physicians, customer service representatives and data entry
• Managed employees of up to 6 projects simultaneously, as well as ongoing staff of two departments of the Professional Contact Center
• Trained all hired employees on the CRM tool LeadTracker