Forge strong relationships with stakeholders, generating new collaboration opportunities.Act as a client advocate, coordinating with technical teams for seamless project execution.Work with Sales to submit proposals and secure contracts via Hubspot, driving business growth.Track industry trends and emerging technologies to keep clients informed and competitive.Develop tailored integration strategies, ensuring client systems align perfectly with solutions.

Engaged in proactive customer meetings and quarterly QBRs to positively impact loyalty and revenue growth.Leveraged Salesforce to manage relationships and analyze customer data, tracking key performance indicators (KPIs) such as customer retention rates, upsell opportunities, and customer satisfaction scores.Collaborated with internal teams to align customer needs with company offerings.Analyzed customer feedback to drive product enhancements, resulting in improved NPS and satisfaction.Collaborated with healthcare professionals to understand their workflows and optimize software usage within their clinical settings.

Resolved client issues and inquiries promptly, ensuring high customer satisfaction. Conducted training sessions that resulted in an increase in product adoption and usage.Monitored and documented client inquiries using Zendesk. Played crucial role in improving patient outcomes by enhancing data accuracy and streamlining workflows. Collaborated with internal/external technical support teams to address complex issues including EDI integration challenges and data discrepancies with healthcare insurance payors.

Serve as the primary point of contact for service providers.Ensure accuracy of EDI transaction data and implement necessary map changes.Collaborate with trading partners and internal departments to resolve issues.Create and maintain mapping and specifications.

Guided clients through software implementation, resolving issues, and customizing solutions.Supported customers using Acclimate solutions for ERP and EDI standards, enhancing efficiency. Leveraged SQL to extract, transform, and load data for seamless integration with client systems. Coordinated cross-functional teams to implement software solutions, ensuring timely project completion. Analyzed client requirements and developed tailored implementation plans, optimizing resource allocation and minimizing downtime.

Developed new business opportunities, enhancing customer base and EDI participation across industries.Supported sales team administratively, contributing to overall team efficiency and success. Expanded EDI participation, leading to measurable growth in client engagement and satisfaction.

Provided technical support to Enterprise clients for e-commerce SaaS solutions, ensuring efficient issue resolution. Resolved customer incidents, established EDI relationships, and supported platform migrations.Tracked data to ensure proper routing, improving operational accuracy and reliability.Provided customer training to optimize client utilization.Improved EDI processing through proactive troubleshooting and system optimizations, significantly enhancing customer satisfaction

Processed patient and insurance payments, ensuring accurate account reconciliation and timely depositsManaged accounts receivable and payable, ensuring timely payments and streamlined processes Oversaw financial transactions, maintained accurate records, and enforced compliance regulations, enhancing fiscal accountability.Conducted thorough audits of financial statements. Identified and corrected inconsistencies, which ensured 100% accuracy in reporting.