Nicole Owen Email & Phone Number

Kent, Wa, Us

Ripon, California, Us

- Supporting Workday initiatives in various modules

Charlotte, Nc, Us

Spearheading support for a diverse user base of 11k+ across 10+ countries, encompassing over 40 US states, within the Workday ecosystem.Serving as the primary solution architect and business analyst, specializing in benefits, leave, time off, scheduling, time tracking, and payroll modules.Demonstrating expert-level proficiency in HCM business processes, with a keen focus on hire, job change, termination, EIBs, security, and compensation areas.Adhering to Agile principles and maintaining SOX-compliant documentation practices for efficient workload management and solution delivery.Leveraging Service Now for daily Production Support, addressing Tier 3 issues across diverse brands, countries, and regions.Steering the project management of new feature rollouts and functionalities, collaborating with VP-level stakeholders to seamlessly optimize user experiences from requirement gathering to end-to-end testing and user approval stages.Implementing bi-yearly feature optimization and regression testing strategies in supported areas.Conducting live training sessions and creating job aids and standards of practice documentation as necessary.

Seattle, Washington, Us

Specialized in:HCM CoreAbsence (Workday Absence Pro Certification)Time Off and LeaveAdvanced Reports and Report Writing (especially on support of absence, time off, time, leave, transactions, and HCM worker data)Benefits including Deductions and Inbound/Outbound IntegrationsHR Transactions for Employee Life Cycle (Hire, Onboarding, Job Change, Separation, etc. Business Processes)Time TrackingProficient in:Performance ManagementLearningSecurityAdvanced CompensationPayrollSkills:Ability to effectively facilitate requirements gathering with a variety of functional and technical teamsAbility to solve complex business problemsExcellent customer service skills including timely and well-thought-out problem resolutionAgility, sound judgment, independent thinking, follow-through, critical thinking, and initiativeEnergy and passion with an eye towards continuous improvement in self and business processesExcellent verbal and written communications; ability to translate between business and technical vocabulary easilyAbility to collaborate effectively with partners in project workAble to effectively manage multiple tasks simultaneously

Tacoma, Wa, Us

Workday Business Analyst for Pierce County- Absence (Workday Absence Pro Certification)- Business Processes- Reports and Report Writing- Benefits- HR Transactions- Internal Integrations- Time Tracking- Payroll- Advanced Compensation- Performance Management- Learning- Security- Experience managing Workday projects/ configurations- Experience with JIRA and Cherwell ticket systems as well as centralized Outlook inbox monitoring

Tacoma, Wa, Us

- Special projects revolving around Oracle HRIS implementation- Data validations- WalkMe build support- Microsoft Flow build support- Process support, business analysis, HR systems support, job aid creation- Microsoft PowerApps support

-Rapidly turned around open positions by refining screening process, eliminated overhead cost by $3k/month by cutting temp agency usage, and identifying additional candidate pools and sourcing techniques-Identified issues with UltiPro PTO set up, learned how the system worked in order to suggest improvements, and worked with UltiPro support and corporate HRIS to execute fixes.-Resolved complex investigatory incidents with union and non-union personnel by making timely decisions based on facts and circumstances-Identified non-used functionality of Kronos to reduce paper attendance systems-Utilize UltiPro Business Intelligence to create customized reports-Single handedly have responsibility for entire employee life cycle experience for all HR functions for 100 person site (recruitment, benefits, leave, compliance, employee and labor relations, training, metrics, development, retention, termination)

Stamford, Ct, Us

• Routinely recommend strategies for management level on communication, discipline and performance, and systems optimization that will minimize risk to the company while achieving the goal – avoiding union grievance and ULPs, improving morale or engagement, or increasing productivity within teams. • Optimized HR processes in LOA admin to save 75% of time, built SharePoint process for local LMS usage in lieu of LMS system rollout, no system had previously tracked or retained any training data and resolved audit risk, developed streamlined and trackable on-the-job training for production workforce to aid compliance with AS9100R.D requirements• Managed change & communication strategies as well as developed and delivered all personnel training for new HRIS Workday self-serve in 2014, new LOA third party FMLA admin in 2015, new payroll processes with ADP roll out in 2016, updated production timekeeping strategies in 2017, and Washington Sick Leave Act updates in 2018.• Managed all local project teams relating to system reconfigurations and updates, including creating and managing test scenarios, for Workday, Atlas, and eTime changes.• Collaborated as part of a risk management team during 2015 contract negotiation to put in place a multi-faceted plan for a strike scenario• Routinely engaged in small scale HR process improvement projects which required collaborating with other departments, driving the work activities of those individuals to meet deadlines and presenting and updating managers on progress

Wilmington, De, Us

-• Created a soft-skill lunch-and-learn monthly event where I presented on various topics which were voted on by employees; personally researched, developed and presented the training and conducted follow-up sessions on training material• Conducted internal compensation analysis and other departmental equity analyses• Collaborated with department hiring managers to increase new hire productivity with creation of a 3-month follow-up orientation• Maintained local website and updated with content and layout with SharePoint

Dublin, Ireland, Ie

• Developed an onboarding booklet for tracking training, used buy-in from other departments to ensure sustainability of project; such as ease of use, value add versus check the box, etc.• Conducted training on change management principles (ADKAR) and worked with management one-on-one to understand SMART goals in reference to their personal development goals (rather than production goals)• Site implemented new reduction-in-force and pay-for-performance policies utilizing the ADKAR model of change management – conducted surveys to identify where in the ADKAR process our change management was.• Conducted focus groups to obtain production employee buy-in and utilized “informal leaders” to help drive positive change with new policies

Cumming, Georgia, Us

-Consulted with Buffalos on a turnover issue with their wait-staff, identified the risks (college town, poor training, familiarity, restaurant set-up, etc.). Identified several tiers of solutions and presented solutions to management team. Identified 20% necessary change for 80% effect. -Developed process streamlining for customer communication by using ShareFile and streamline sales experience by implementing a DocuSign feature for e-signatures.

- Developed a training workshop that increased productivity of attendees by an average 30%. Elements of the workshop were then incorporated into standard training procedure to increase new member productivity in fewer weeks.- Training of 10-20 entry level individuals per class, in efforts to bring them up to full production capacity in five weeks.- Daily maintenance of records, schedule, and payroll information for 120 employees.- Continuous development of further training programs and initiatives to improve retention, quality, efficiency, and job satisfaction.- Handled employee relations, employee wellness issues; specifically by developing strategies to improve work performance through culture and environmental company change.- Member of the Student Business Services Group Board of Directors

Advertising design for Georgia Connector Magazine's clients.Other skills include:- Brand development- Creative marketing designs- Eye-catching print graphics that promote the product or event- Creating customer loyalty through a professional product and specialized customer care

Washington, Dc, Us

-Developed materials and frameworks for new HR Internship Program-Created office-wide flow chart and procedural steps for Disaster Services volunteer recruitment-Developed a schedule of assignments, deadlines and guidelines for semester-long intern projects-Managed a team of two to four interns in completion of Disaster Services initiatives-Developed a procedures manual -Created new-hire process and orientations for all incoming East Georgia Chapter interns

- decreased office supply expenses by 25% - increased renewal subscriptions by 35% - decreased inefficiencies in office organizational structure that resulted in 20% less hours needed to stay on top of work flow- managed two interns to accomplish daily tasks and monthly goals- improved process of communication and invoicing to cut down on late payments by 10%

- developed the management system to coordinate the activities of 6 interns: increasing appointments scheduled by 20% and editorial production by 20% - developed May home edition promotional campaign which resulted in 46 promo sales, up 10% from last year's May edition

- Designed layout for entire magazine including elements that tied magazine together as one product- Developed copy for advertisements and feature sections of the magazine.

- published newsletter to approx. 4,000 referral veterinarians over three states, increasing referral services by 15% - increased community awareness of CVM by publishing 35 press releases, writing 4 stories for local publications, and developing 8 brochures, posters, and ads all well within deadlines - intimately involved with insuring brand of College of Veterinary Medicine at UGA was promoted throughout Georgia and South Carolina

- Consistently brought in personal sales of 30%-50% of total monthly sales while working only 20%-25% of the hours - thus beating my own quota by 10%-15% - Implemented new organizational method that decreased loss from damages by 20%-30%.

Master'S Of Education, Human Resources And Organizational Development

Bachelor Of Arts, Journalism In Publication Management