Nicole L. Email & Phone Number

Baltimore, MD, US

Atlanta, GA, US

- Led the end-to-end strategy and development of AI-based revenue intelligence products, enhancing differentiation and increasing customer engagement.- Led two teams of engineers and designers to deliver data platform and new reporting features for sales leader personas with a problem-driven roadmap aligned to the overall product vision and OKRs.- Launched.

Atlanta, GA, US

- Launched a Sales Coaching product that increased WAU, satisfaction and retention.- Assessed and sized opportunities from customer research, prioritize needs, create product briefs, define success metrics, and communicate the impact of shipped products and features.- Partnered with cross-functional teams to improve customer satisfaction through.

New York, NY, US

• Spearheaded the redesign of the brand data platform, increasing monthly active users and subscription renewals
• Improved data processing efficiency by automating workflows, reducing manual work and enhancing accuracy
• Conducted extensive user research to prioritize features and develop value-add enhancements

New York, NY, US

• Mentored 2-4 student learners in data and analytics on a bi-weekly basis
• Provided additional group support to learners through office hours and webinars

Arlington, VA, US

• Assessed and scoped analysis opportunities, defined data solutions supportive of multiple user workflows, and drove business intelligence development from conception to launch in the hospitality industry.
• Built strong relationships with product, revenue, and customer experience stakeholders across the organization to understand internal analysis and reporting needs.
• Trained stakeholders on self-service analytics platform as well as triaged and investigated bugs.
• Defined, analyzed, and provided recommendations to improve user engagement and conversion metrics for core digital products.
• Measured the impact of product feature releases and provided data-driven recommendations to support decisions for the product teams.

Washington, DC, US

• Led research contracts with major health plans and developed proposals for custom studies in the health care industry.
• Procured and managed partnerships with technical partners and external service providers, contributed to software selection decision making for internal tools, and monitored project risks and budgets.
• Broadened understanding of customer needs and strategic objectives through customer interviews and translated stakeholder inputs into project requirements.
• Collaborated with researchers to define elements critical to supporting data products - reliable raw data, management of data gaps and variation, data cleansing, data modelling, and data quality.
• Worked closely with developers to design software which creates a positive user experience, understand and overcome technical challenges, and deliver dozens of analytical reports and performance dashboards.

Arlington, VA, US

• Monitored key product metrics such as user adoption, retention, engagement and health outcomes in the health care industry.
• Maintained a constantly evolving backlog of analyses based on an understanding of users, customers, and other key stakeholders in the health care industry.
• Brainstormed hypotheses, developed experiments, and ran A/B tests.
• Designed prototype reports and delivered to spec based on customer needs.
• Streamlined reporting with an automated process to accommodate a doubling of clients.

Baltimore, MD, US

Recruited hard to reach populations, designed questionnaires, and facilitated focus groups and in-depth interviews. Applied statistical methods for meta-analysis, produced qualitative analysis for program evaluation, and co-authored a research publication.

Baltimore, MD, US

Bachelor'S Degree, Psychology

Master Of Science In Public Health, International Health