Nicole L. Email & Phone Number

Baltimore, Md, Us

Atlanta, Ga, Us

- Led the end-to-end strategy and development of AI-based revenue intelligence products, enhancing differentiation and increasing customer engagement.- Led two teams of engineers and designers to deliver data platform and new reporting features for sales leader personas with a problem-driven roadmap aligned to the overall product vision and OKRs.- Launched a new Command Center product for revenue operations and sales leaders driven by AI, resulting in higher platform adoption.

Atlanta, Ga, Us

- Launched a Sales Coaching product that increased WAU, satisfaction and retention.- Assessed and sized opportunities from customer research, prioritize needs, create product briefs, define success metrics, and communicate the impact of shipped products and features.- Partnered with cross-functional teams to improve customer satisfaction through streamlined training and product demos.

New York, Ny, Us

• Spearheaded the redesign of the brand data platform, increasing monthly active users and subscription renewals• Improved data processing efficiency by automating workflows, reducing manual work and enhancing accuracy• Conducted extensive user research to prioritize features and develop value-add enhancements

New York, Ny, Us

• Mentored 2-4 student learners in data and analytics on a bi-weekly basis• Provided additional group support to learners through office hours and webinars

Arlington, Va, Us

• Assessed and scoped analysis opportunities, defined data solutions supportive of multiple user workflows, and drove business intelligence development from conception to launch in the hospitality industry.• Built strong relationships with product, revenue, and customer experience stakeholders across the organization to understand internal analysis and reporting needs.• Trained stakeholders on self-service analytics platform as well as triaged and investigated bugs. • Defined, analyzed, and provided recommendations to improve user engagement and conversion metrics for core digital products. • Measured the impact of product feature releases and provided data-driven recommendations to support decisions for the product teams.

Washington, Dc, Us

• Led research contracts with major health plans and developed proposals for custom studies in the health care industry. • Procured and managed partnerships with technical partners and external service providers, contributed to software selection decision making for internal tools, and monitored project risks and budgets.• Broadened understanding of customer needs and strategic objectives through customer interviews and translated stakeholder inputs into project requirements.• Collaborated with researchers to define elements critical to supporting data products - reliable raw data, management of data gaps and variation, data cleansing, data modelling, and data quality.• Worked closely with developers to design software which creates a positive user experience, understand and overcome technical challenges, and deliver dozens of analytical reports and performance dashboards.

Arlington, Va, Us

• Monitored key product metrics such as user adoption, retention, engagement and health outcomes in the health care industry. • Maintained a constantly evolving backlog of analyses based on an understanding of users, customers, and other key stakeholders in the health care industry.• Brainstormed hypotheses, developed experiments, and ran A/B tests.• Designed prototype reports and delivered to spec based on customer needs.• Streamlined reporting with an automated process to accommodate a doubling of clients.

Baltimore, Md, Us

Recruited hard to reach populations, designed questionnaires, and facilitated focus groups and in-depth interviews. Applied statistical methods for meta-analysis, produced qualitative analysis for program evaluation, and co-authored a research publication.

Baltimore, Md, Us

Bachelor'S Degree, Psychology

Master Of Science In Public Health, International Health