Resident Services Coordinator
Current• Achieved a 20% increase in resident retention and occupancy rates by maintaining positive relationships with prospects, residents, and vendors in a luxury living community• Maintaining regular communication in a fast-paced environment by being extremely organized with daily move in/move out schedules, appointment management for keys and reservations • Enhanced community engagement by assisting the regional marketing director in promoting monthly events on social media, increase in event participation, and community interaction. Decor setup and hosting for specific events on an as needed basis• Ensuring a warm and welcoming first impression in a highly sought after high rise community by maintaining lobby and amenity areas, resulting in resident satisfaction and positive online reviews • Providing exceptional concierge service by staying informed about local developments, which help highlight community benefits by setting us apart from other competitors resulting in new resident inquiries and lease signings