Nicolle A. Morales Kern Email & Phone Number

Philadelphia, PA

• Organize and lead meetings with internal and external cross-functional teams to support and drive key business objectives through the onboard of new Comcast VOD providers.
• Main point of contact in first tier of triage for all VOD content related issues.
• Manage, address, and identify resolution steps for all issues reported for VOD content.
• Provide quality assurance and systems support for videos that appear on all VOD platforms.
• Communicate directly with internal and external providers to ensure the best customer experience.
• Leverage knowledge base to steer team communication policy and work management practices while shaping team priorities.

Greater Philadelphia Area

• Main point of contact in first tier of triage for all VOD content related issues.
• Managed, addressed, and identified resolution steps for all issues reported for VOD content.
• Provided quality assurance and systems support for videos that appear on all VOD platforms.
• Leveraged knowledge base to steer team communication policy and work management practices while shaping team priorities.
• Fosters relationships with other teams in order to address systemic issues and improve triage practices.

Philadelphia

• Provided asset management within thePlatform for accounts that appear on XfinityTV.comcast.net
• Provided quality assurance and systems support for internet video and movies that appear on XfinityTV.comcast.net
• Executed troubleshooting procedures to resolve any problems that may occur with content
• Managed and addressed all issues reported through the ticketing system

• Managed day-to-day magazine operations, including editorial content, editorial calendar, and writer development
• Coordinated with five section editors to ensure quality content
• Generated original articles relating to the Latino experience
• Interacted and engaged with members of Being Latino community through Facebook and online magazine

• Created a weekly publishing schedule
• Edited, formatted, and published articles to WordPress
• Wrote weekly articles on issues and news stories dealing with the Latino community

• Acted as a mentor to incoming transfer students.
• Corresponded with students on a weekly basis
• Planned and promoted events geared towards commuter and transfer students.
• Engaged community through Twitter, Facebook and blog accounts

Master Of Science - Ms, Information Business Technology

Bachelor Of Arts, Global Journalism

Activities and Societies: Society of Hispanic Engineers - Historian, West Indian Student Establishment, Latino Heritage Month Planning.

Communication

Activities and Societies: La Voz - student newspaperI attended the Saint Louis campus in Madrid, Spain