Nicolle A. Morales Kern Email & Phone Number

Philadelphia, Pa

• Organize and lead meetings with internal and external cross-functional teams to support and drive key business objectives through the onboard of new Comcast VOD providers.• Main point of contact in first tier of triage for all VOD content related issues.• Manage, address, and identify resolution steps for all issues reported for VOD content.• Provide quality assurance and systems support for videos that appear on all VOD platforms.• Communicate directly with internal and external providers to ensure the best customer experience. • Leverage knowledge base to steer team communication policy and work management practices while shaping team priorities.• Compile data to track ticket trends, and presents all data to the larger team. • Lead and manage team projects to represent all that our team accomplishes.

Greater Philadelphia Area

• Main point of contact in first tier of triage for all VOD content related issues.• Managed, addressed, and identified resolution steps for all issues reported for VOD content.• Provided quality assurance and systems support for videos that appear on all VOD platforms.• Leveraged knowledge base to steer team communication policy and work management practices while shaping team priorities.• Fosters relationships with other teams in order to address systemic issues and improve triage practices.

Philadelphia

• Provided asset management within thePlatform for accounts that appear on XfinityTV.comcast.net• Provided quality assurance and systems support for internet video and movies that appear on XfinityTV.comcast.net• Executed troubleshooting procedures to resolve any problems that may occur with content• Managed and addressed all issues reported through the ticketing system

• Managed day-to-day magazine operations, including editorial content, editorial calendar, and writer development• Coordinated with five section editors to ensure quality content• Generated original articles relating to the Latino experience• Interacted and engaged with members of Being Latino community through Facebook and online magazine

• Created a weekly publishing schedule• Edited, formatted, and published articles to WordPress• Wrote weekly articles on issues and news stories dealing with the Latino community

• Acted as a mentor to incoming transfer students.• Corresponded with students on a weekly basis • Planned and promoted events geared towards commuter and transfer students.• Engaged community through Twitter, Facebook and blog accounts

Master Of Science - Ms, Information Business Technology

Bachelor Of Arts, Global Journalism

Activities and Societies: Society of Hispanic Engineers - Historian, West Indian Student Establishment, Latino Heritage Month Planning.

Communication

Activities and Societies: La Voz - student newspaperI attended the Saint Louis campus in Madrid, Spain