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Nidhi Singh is listed as Sr. Customer Incident Manager at Akamai Technologies| Cloud security | Incident &Problem Management| Escalation Management | Ex-Oracle| Customer Service Management| Continual Service Improvement | Program Management at Akamai Technologies, a company with 7720 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Nidhi Singh.
Nidhi Singh previously worked as Customer Incident Manager ll at Akamai Technologies and Customer Incident Manager at Akamai Technologies. Nidhi Singh holds Master Of Business Administration - Mba, Military And Strategic Leadership from Liverpool John Moores University.
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With over 11 years of experience in service management, incident management, and problem management, I am a Customer Incident Manager II at Akamai Technologies, the global leader in cloud security and content delivery. My mission is to ensure customer satisfaction and success by handling P1 escalations, driving incidents to resolution, documenting key actions and events, and facilitating peer-to-peer conference calls.I have a proven track record of collaborating with various technical teams, senior leadership, and external customers to deliver effective and timely solutions. I also have expertise in root cause analysis, customer communication, SLA management, and ITIL processes. I have worked on projects related to banking, cloud SaaS and PaaS, SAP cloud, internet security, CDN, origin servers, freeflow network, and streaming. Additionally, I have experience in program management, where I have created and implemented program plans and schedules, managed workforce and resource allocation, identified and mitigated potential risks and challenges, and coordinated with vendors.
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Bengaluru, Karnataka, India
- Handling P1 escalations service incidents and collaborating with the stakeholders for mitigation.- Driving an incident to resolution through support engagement utilizing paging system and on-call schedules.- Documenting key actions and events during the conference call.- Notification to senior leadership and external communication to customers of current.
Bangalore
Worked on SaaS, PaaS, and Cloud products of Oracle. Area: Incident and Problem Management
Bangalore
Worked as a Senior System Engineer, for client Royal bank of Canada (RBC).
Other employees you can reach at akamai.com. View company contacts for 7720 employees →
Suyeon Kim
Colleague at Akamai Technologies
South Korea, Korea, Republic Of
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Akshatha Ramaswamy
Colleague at Akamai Technologies
Bengaluru, Karnataka, India, India
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Dhruva Gundapuneni
Colleague at Akamai Technologies
San Jose, California, United States, United States
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Sudhir N
Colleague at Akamai Technologies
Bengaluru, Karnataka, India, India
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BG
Benj Gigruldef
Colleague at Akamai Technologies
Georgia, Georgia
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Shubhada Bhat
Colleague at Akamai Technologies
Bengaluru, Karnataka, India, India
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Carlos Julián Moya Campos
Colleague at Akamai Technologies
San Jose, Costa Rica, Costa Rica
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Srinivas Chivukula
Colleague at Akamai Technologies
Bengaluru, Karnataka, India, India
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Trevor C.
Colleague at Akamai Technologies
Boston, Massachusetts, United States, United States
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Mark Barron
Colleague at Akamai Technologies
Balwyn North, Victoria, Australia, Australia
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Nidhi Singh works for Akamai Technologies.
Nidhi Singh is listed as Sr. Customer Incident Manager at Akamai Technologies| Cloud security | Incident &Problem Management| Escalation Management | Ex-Oracle| Customer Service Management| Continual Service Improvement | Program Management at Akamai Technologies.
Nidhi Singh is based in Bengaluru, Karnataka, India while working with Akamai Technologies.
Nidhi Singh has worked for Akamai Technologies, Sap, Oracle, and Capgemini.
Nidhi Singh's colleagues at Akamai Technologies include Suyeon Kim, Akshatha Ramaswamy, Dhruva Gundapuneni, Sudhir N, and Benj Gigruldef.
You can use AeroLeads to view verified contact signals for Nidhi Singh at Akamai Technologies, including work email, phone, and LinkedIn data when available.
Nidhi Singh holds Master Of Business Administration - Mba, Military And Strategic Leadership from Liverpool John Moores University.
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