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Nidhi Singh Email & Phone Number
Senior Customer Incident Manager
at
Akamai Technologies
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Customer Incident Manager
Location
Bengaluru, Karnataka, India
Company size
Who is Nidhi Singh? Overview
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Quick answer
Nidhi Singh is listed as Senior Customer Incident Manager at Akamai Technologies, a with 7720 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Nidhi Singh.
Nidhi Singh previously worked as Customer Incident Manager ll at Akamai Technologies and Customer Incident Manager at Akamai Technologies. Nidhi Singh holds Master Of Business Administration - Mba, Military And Strategic Leadership from Liverpool John Moores University.
Company email context
Email format at Akamai Technologies
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Akamai Technologies
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Profile bio
About Nidhi Singh
With over 11 years of experience in service management, incident management, and problem management, I am a Customer Incident Manager II at Akamai Technologies, the global leader in cloud security and content delivery. My mission is to ensure customer satisfaction and success by handling P1 escalations, driving incidents to resolution, documenting key actions and events, and facilitating peer-to-peer conference calls.I have a proven track record of collaborating with various technical teams, senior leadership, and external customers to deliver effective and timely solutions. I also have expertise in root cause analysis, customer communication, SLA management, and ITIL processes. I have worked on projects related to banking, cloud SaaS and PaaS, SAP cloud, internet security, CDN, origin servers, freeflow network, and streaming. Additionally, I have experience in program management, where I have created and implemented program plans and schedules, managed workforce and resource allocation, identified and mitigated potential risks and challenges, and coordinated with vendors.
Current workplace
Nidhi Singh's current company
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Akamai Technologies
6 roles
Nidhi Singh work experience
A career timeline built from the work history available for this profile.
Customer Incident Manager Ll
- Handling P1 escalations service incidents and collaborating with the stakeholders for mitigation.- Driving an incident to resolution through support engagement utilizing paging system and on-call schedules.- Documenting key actions and events during the conference call.- Notification to senior leadership and external communication to customers of current status and impact.- Post incident documentation to assist PROBLEM MANAGEMENT in Root Cause Analysis.- Facilitating peer to peer conference calls between resolver teams on non-significant incidents and escalating if the impact increases.- Working with technical teams in the areas of Networking such as, TCP/IP, IP routing, Server load balancing, Network security architecture, and core technologies such as IP, TCP, OSPF/IS. BGP, Firewalls, DNS, DHCP, IPAM, LDAP and NFS.- Root Cause Analysis using various Problem management techniques and RCA delivery within SLA.- CONTINUAL SERVICE IMPROVEMENT strategies to avoid hazards recurrence in future.- Demonstrated capabilities in managing ITIL process verticals and quality initiatives for desired performance levels.
Customer Incident Manager
Aug 2019 - Jun 2022
Major Incident Manager
Oct 2018 - Aug 2019
Software Engineer
Worked on SaaS, PaaS, and Cloud products of Oracle. Area: Incident and Problem Management
Sep 2016 - Oct 2018
Senior System Engineer
Worked as a Senior System Engineer, for client Royal bank of Canada (RBC).
Jan 2013 - Aug 2016
Team & coworkers
Colleagues at Akamai Technologies
Other employees you can reach at akamai.com. View company contacts for 7720 employees →
SR
Sujay Ravi
Colleague at Akamai TechnologiesCambridge, Massachusetts, United States
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VL
Venkat Lakamsani
Colleague at Akamai TechnologiesBengaluru, Karnataka, India
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RP
Rohan Prasad
Colleague at Akamai TechnologiesBengaluru, Karnataka, India
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LY
Lindsey Yurchak
Colleague at Akamai TechnologiesPhiladelphia, Pennsylvania, United States
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VR
Vishal R
Colleague at Akamai TechnologiesBengaluru, Karnataka, India
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AR
Akshatha Ramaswamy
Colleague at Akamai TechnologiesBengaluru, Karnataka, India
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HB
Heather Beauparlant
Colleague at Akamai TechnologiesGreater Boston, United States
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TM
Travis Mcgann
Colleague at Akamai TechnologiesGreater Melbourne Area, Australia
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SC
Susmita Chowdhury
Colleague at Akamai TechnologiesSydney, New South Wales, Australia
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LG
Lise Greenboim
Colleague at Akamai TechnologiesContact Info, United States
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Sujay Ravi
Colleague at Akamai TechnologiesCambridge, Massachusetts, United States
View →
VL
Venkat Lakamsani
Colleague at Akamai TechnologiesBengaluru, Karnataka, India
View →
RP
Rohan Prasad
Colleague at Akamai TechnologiesBengaluru, Karnataka, India
View →
LY
Lindsey Yurchak
Colleague at Akamai TechnologiesPhiladelphia, Pennsylvania, United States
View →
VR
Vishal R
Colleague at Akamai TechnologiesBengaluru, Karnataka, India
View →
AR
Akshatha Ramaswamy
Colleague at Akamai TechnologiesBengaluru, Karnataka, India
View →
HB
Heather Beauparlant
Colleague at Akamai TechnologiesGreater Boston, United States
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TM
Travis Mcgann
Colleague at Akamai TechnologiesGreater Melbourne Area, Australia
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SC
Susmita Chowdhury
Colleague at Akamai TechnologiesSydney, New South Wales, Australia
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LG
Lise Greenboim
Colleague at Akamai TechnologiesContact Info, United States
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4 education records
Nidhi Singh education
Master Of Business Administration - Mba, Military And Strategic Leadership
Bachelor Of Engineering - Be, Electronics And Instrumentation, A
12Th, Pcm, A
Ggps Bokaro
10Th, A
Dav Public School
FAQ
Frequently asked questions about Nidhi Singh
Quick answers generated from the profile data available on this page.
What company does Nidhi Singh work for?
Nidhi Singh works for Akamai Technologies.
What is Nidhi Singh's role at Akamai Technologies?
Nidhi Singh is listed as Senior Customer Incident Manager at Akamai Technologies.
Where is Nidhi Singh based?
Nidhi Singh is based in Bengaluru, Karnataka, India while working with Akamai Technologies.
What companies has Nidhi Singh worked for?
Nidhi Singh has worked for Akamai Technologies, Sap, Oracle, and Capgemini.
Who are Nidhi Singh's colleagues at Akamai Technologies?
Nidhi Singh's colleagues at Akamai Technologies include Sujay Ravi, Venkat Lakamsani, Rohan Prasad, Lindsey Yurchak, and Vishal R.
How can I contact Nidhi Singh?
You can use AeroLeads to view verified contact signals for Nidhi Singh at Akamai Technologies, including work email, phone, and LinkedIn data when available.
What schools did Nidhi Singh attend?
Nidhi Singh holds Master Of Business Administration - Mba, Military And Strategic Leadership from Liverpool John Moores University.
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