Nigel Green Email & Phone Number

As a Senior Adjudicator & Investigator at Financial Ombudsman Service, I have over 11 years of experience in handling and resolving complex disputes between customers and firms, within a wide range of business products. I am accredited by the Chartered Institute for Securities & Investment (CISI) and the Chartered Insurance Institute (CII), demonstrating my professional knowledge and competence in the financial services industry.My core competencies include case management, problem-solving, business acumen, compliance, communication, data analysis, and decision-making. I work collaboratively with various stakeholders, such as brokers, insurers, suppliers, underwriters, solicitors, and loss adjusters, to reach positive, accurate, and fair solutions. I also coach and support new starters and colleagues, and contribute to the continuous improvement of the organization's processes and standards. A consistent high performer, I'm passionate about delivering excellent customer service, ensuring quality and consistency, and in reaching positive, accurate solutions.

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  Case Manager

  The Health And Care Professions Council

  Oct 2023 - Present - London Area, United Kingdom

  Case manager within the CT7 serious cases team - Responsible for the managing of highly complex cases, and with an active case load of over 45 cases at any one time. Cases include a hugely varied array of concerns raised by various parties relating to registered professionals to which the HCPC is regulates (15 professions). Successfully completed probation in July 2024.Activities include:- Working to a high standard within in a high pressure, professional environment with clearly defined KPIs- Utilisation of existing experience, knowledge, and of excellent communication skills- Overseeing projects, driving development and implementation of policy and standards, collaborating with colleagues from a wide range of roles, so as to achieve common business goals. - Effectively engaging and communicating with internal and external stakeholders at all levels- Understanding and adhering to, health care regulation within the HCPC- Liaising with senior management - to provide recommendations and advice re best practices evolution- Support, mentoring, and developing new team members- Working both independently and as a part of a teamBased in London (hybrid)

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  University Of East London

  First Class