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Finance industry

Forging excellent relationships and building on strengths to succeed on all projects using a process and activity of planning, organising, motivating, and controlling resources, procedures and protocols to achieve specific goals, managing a compact team to deliver business critical projects from beginning to end, ensuring all project documentation is in place and stakeholders are updated on all project progress.Working in the Healthcare Support Services on a number of projects one of which is a million pound project, to deliver RFID technology into all the healthcare sites across the UK, alongside other business critical projects ensuring the team are communicated to and responsible for their own projects, reporting daily on their progress.

Responsible for handling client accounts. Foster the relationship between City Link IT and the customer as well as handle any projects, or issues that might be relative to that client. In addition liaise frequently with the clientele to assure them of their importance and this helps to build the customers respect and trust in City Link. Understanding how City Link's client’s money is spent, and what service they are receiving. Send project documents and information sheets, to reassure the customer during any IT migration. As a Customer IT Account Manager I have a number of client accounts, and manage them effectively and prioritise the various customer tasks. If there are any concerns or developments that may affect the timeline, quality or duration of the project, keep the customer informed of any changes to the project timelines

Taking full responsibility and accountability of all aspects of any IT or Operational Project assigned, defining a clear Project scope with the Internal or external customer and the Service Level Agreements attached to each project. Define the project plan details including time line, resource required and potential issues, via a detailed R.A.I.D register. Manage each project step by step and follow up with internal and external resource planning. Monitor field progress, problem solving and identification and implementation of solutions, in addition being responsible for closing the project on time and on budget closely liaise with all clients for projects briefing and post project information and lessons learned. Ensuring all clients are in the communication loop and involve them whenever there is a change in the project specs. Effectively communicate with sales teams and all operation teams to ensure the customer’s expectations are met and understood.Closely liaising with all Operations and IT teams and keep control of the project by coordinating all parts involved at all times. Escalate any outstanding issue to programme board as soon as identified Keep the internal tools fully updated on a daily basis so that everybody knew exactly the status of any project by checking the tools available to them. Maintain and improve City link Service and Operations quality standards. Represented City Link in dealing with customer concerns, Interacted with all customers by phone, email, or face to face

Working in a large distribution business handling in excess of 200,000 packages per night through 70 branches UK wide, with a Logistics / Distribution experience policing up to 12 branches in any given region of the country. The branches were franchised operations and operate as individual business units. To ensure that the franchised business units conformed to the City Link Head Office operating procedures and to assist with their operational business development, whilst also carrying out audits to ensure conformity with company policy. Always looking outside the box to help and understand the depots issues and problems, creating action plans alongside improvement, work flow and cost effective solutions, helping the depots to improve their productivity. This role included the necessity to travel around the country and stay away for long periods of time and covered extensive work patterns across a large number of depots.

Working on all shifts looking at the depots process and recommending process improvements to increase productivity. Working with the Depot management on corrective action plans and helping the depot with implementing these action plans.Later visits to see the corrective action plans in place and fine tuning any further issues