Nigel Stephen Email & Phone Number

Manchester, England, United Kingdom

• Responding to inbound calls and emails from the organisation online shopping customers.• Managing queries and complaints and raising cases.• Assisting customers with using and navigating the online shopping website.• Assisting customers and store colleagues with deliveries and redeliveries.• Dealing with order cancellations and customer refunds• Using Salesforce to manage and update customer data.

Manchester, England, United Kingdom

• Responding to inbound calls and emails from the organisation online shopping customers.• Managing queries and complaints and raising cases.• Assisting customers with using and navigating the online shopping website.• Assisting customers and store colleagues with deliveries and redeliveries.• Dealing with order cancellations and customer refunds• Using Salesforce to manage and update customer data.

Manchester, England, United Kingdom

• Responding to inbound calls and emails from the organisation online shopping customers.• Managing queries and complaints and raising cases.• Assisting customers with using and navigating the online shopping website.• Assisting customers and store colleagues with deliveries and redeliveries.• Dealing with order cancellations and customer refunds• Using Salesforce to manage and update customer data.

Macclesfield, England, United Kingdom

Dec 2020• Taking Inbound calls, live chats, and emails from customers.• Handling a wide variety of queries and complaints.• Used Zendesk to update company database and other admin duties as required.• Following up queries to ensure customers are fully satisfied.• Advising customers about product information.• Giving advice about the company website.

Macclesfield, England, United Kingdom

• Provide pharmacy services, professional advice and recommending products and services to clients.• Ordering stock from suppliers, maintaining, and managing stock levels.• Completing administration tasks including ordering medicines, labelling medication packaging, collecting, and endorsing prescriptions.• Collecting repeat prescriptions and delivering to the required GP surgery

• Providing Technical Support to clients via telephone and email.• Distinguishing between system issues and user errors.• Providing first response and resolutions within the Service Level Agreement.• Assigning and triaging cases to the right team to ensure a settlement.• Managing customer communications using CRM system Salesforce.• Managing system incidents and informing the correct incident group and stakeholders.