Nigel Cadywould Email & Phone Number

Melbourne, Australia

Cenitex is a shared services provider of IT infrastructure services to Victorian Government departments and agencies, delivering hosting, network, security, storage, desktop and project services to more than 40,000 customers across Victoria. Key responsibilities• Stakeholder engagement • Sales and service: account teams and service delivery teams• Delivery of innovative services through a deep understanding Victorian Government needs • Cyber Security for Government customers across Victoria• Service Management: Service desk, incident management, change, monitoring, problem management• Customer experience and driving a customer centric culture• PMO

Melbourne, Australia

Leadership and accountability for the delivery of services to all Cenitex clients against key performance criteria and objectives including financial performance, customer satisfaction, achievement of service level agreements, and attraction of repeat business.Ownership of the technology strategy, roadmap, service design and development in an environment of emerging technologies and digital transformation.

Melbourne, Australia

Key responsibilities• Driving a customer centric culture• Building a deep understanding of the needs of Victorian Government• Delivery of innovative services to meet Government needs • Leadership of Account Managers, Service Managers and Solution Consultants

Engagements included working at Telstra to establish a Program Management Office for the NBN. This involved defining the structure, operation, reporting, roles, benefits management and governance for the NBN program to drive the best customer experience and to deliver efficiencies across the business.

Victoria, Australia

SMS Management & Technology is a leading Asia Pacific consulting, technology and managed services company.Key Responsibilities • Full P&L accountability with responsibility for strategy, sales and delivery for around 350 staff.• Leader of the SMS business in Victoria and company advocate in the local business community.

SAP is a world leader in enterprise software and software related services.Key Responsibilities • Sales of support across customers in APJ (Asia Pacific Japan)• Member of APJ Services Leadership Team and SAP APJ Customer Advisor Board.

Key Responsibilities • Full P&L responsibility for SAP Services and Education across Australia and New Zealand for around 275 staff.• Sales and deployment of strategic SAP products including cloud, mobile and analytics.• Member of APJ Services Leadership Team and Australia and New Zealand Regional Leadership Team.

Microsoft is a worldwide leader in software, services, devices and solutions.Key Responsibilities • Full P&L responsibility for Microsoft Services, Consulting and Support, in Australia for around 200 staff.• Deployment of Microsoft product across the Enterprise and Public Sector customer base.• Member of APAC Services Leadership Team, and Microsoft Australia Leadership Team

Key Responsibilities • Leadership of the software sales business to all three tiers of Government in Australia.• Engagement on IT policy issues, community outreach and working with not for profit organisations.

Key Responsibilities • Full P&L responsibility for Microsoft Services, Consulting and Support, in Australia and New Zealand• Deployment of Microsoft product across the Enterprise and Public Sector customer base.• Member of Microsoft Australia and New Zealand Leadership Team.

Leadership of the Microsoft Consulting and Strategy business in Australia.

Leadership of the Microsoft Consulting and Strategy business in Victoria.

Various technical and strategy consulting engagements with key customers.

Soundfirm is a postproduction house for feature films. Undertook pioneering work building very first generation digital audio and video editing systems for sale on the market.

Designed and coded industrial automation and robotics solutions for production line automation.

Gaicd

Bsc (Hons) Computer Science, Computer Studies