Nigel Drew Email & Phone Number

Digital, Data & Technology Programme Manager

Exeter, United Kingdom

Senior Operations Manager providing ISO2000 compliant managed services for a Blue Light customer. Lead and continuously improve c.50 technical professionals, supply technical services and project delivery of Server and Storage Hosting, Wired and Wireless Networks (Airwave, Data and Voice), End User Device and Database Services. Accountable for the successful programme delivery and technical operational support within agreed service levels across an enterprise sized environment. Utilising resource and demand management skills and experience to size and focus teams to enable successful delivery on time and to budget whilst ensuring the IT services remain available and operational.Key Achievements: Key IT operational resource working as part of the bid team winning a new regional managed service framework to supply blue light customers 10 towers of IT service. Responsible for ensuring the delivery of the programme to transition to the new contract schedules. Supported procurement of a highly available server and storage platform opportunity for the customer. Reduced customer capital cost, replacing IT systems with collaborative major services across 2 customers. Implemented and managed the technical risk register to assist focus the customer on required improvement programmes. Developed and delivered Business Case to reorganise the team providing a cost saving whilst increasing project service transition success.

Exeter, United Kingdom

Directed a team of technical project management and technical delivery resources to the Devon and Cornwall Police Managed Services Contract. Guided the service to be delivered within the agreed SLA and KPI metrics. Influenced quality planning and delivery of technical implementations that ranged from small scale ICT service enhancements to new IT solutions serving in the region of 7500 users in a 24/7 business critical environment.Key Achievements: Office 365 migration of 8500 mailboxes. Migration of 500 servers and 800 TB of data to new SAN. Coordinated the project portfolio forecasting effort across 6000-man days and approx. 250 projects each year. Implemented time recording management for the customers 130 strong ICT department. Headed up the productivity analysis and financial reporting of +£2M revenue generating resources each year.

Exeter, United Kingdom

Mobilised a multi-skilled team of Project Managers and Technical Consultants. Demonstrated all aspects of the project life-cycle to provide project management of ICT projects. Recruited and shaped technical resources. Redesigned and maintained project finance, risk and issue registers using PRINCE2 methodology and ITIL framework. Provided advice and guidance to the customer and managed implementation tasks across a number of ICT Projects and small developments as a Project Board member of major ICT projects.Key Achievements: Project Managed the technical implementation of the Automatic Number Plate Recognition system. Strengthened the team from 4 to 25 increasing the revenue delivered year on year. Multifunctional device rollout to replace desk-based printing. Upgrade of Windows XP to Windows 7 using Microsoft SCCM deployment technology. Implementation of a new Solaris based Crime Intelligence system to replace the legacy UNIX based system.

Exeter, United Kingdom

Technical planning and implementation of new projects such as Active Directory and Exchange 2000. Progressed career from a Field Engineer performing Desktop and Network installations to a Shift Team Leader servicing user in a multiple domain environment. Utilised problem solving skills to and technical experience to administer, configure and support various server and client applications. Technical and non-technical skills developed whilst working the secure environment reaching a senior role within the team.

For one month I documented the computer network of the Devon and Cornwall Police using Visio. During August and September I performed a deployment of Windows NT workstations

B.Sc, Computer Science

Second Class Honours Division II Modules Functional Programming Imperative Programming Introduction to Computer Systems Analysis.

Btec National Diploma, Computer Science

Education record

Exams Prince2 Practitioner Prince2 Foundation ITIL - ISEB Service Management Foundation Examination