Nigel Lee Email & Phone Number

Melbourne, Vic, Au

Melbourne

Voice Network maintenance and troubleshooting, including all aspects of operation of the BroadWorks Broadsoft platform, Genband DMS and C20 platformsExtensive experience in maintaining and troubleshooting SIP and TDM voice platformsVoIP CPE configuration and testing - Yealink, Huawei, AudioCodes and ObiHai VoIP handsets and ATA’s and Broadsoft Communicator desktop and mobile clientsImplementation, Development, Testing and Support of the Primus Intelligent Network (Oracle)Member of Communications Alliance Network Reference Panel, which has responsibility for the ongoing development of Technical Standards relating to telecommunications within AustraliaIndustry Number Management System (INMS) Board and Committee Member. INMS administers the allocation and porting of inbound numbers within the Australian telecommunications industryProject Management of large scale network upgrades and migrations

Cagliari Area, Italy

Day to day monitoring and maintenance of a Nortel DMS100 networkBuilding and testing interconnect routes with other carriersTraining local staff in various aspects of DMS Operations, Maintenance and DatabuildDesigning, building and testing translations for new services and streamlining existing translationsChecking, rectifying and testing call treatment tables to ensure calls receive correct treatment and announcementsWriting procedures for regular maintenance activitiesEnsuring billing integrity is maintained when data changes are madeOpening and tracking CSR’s with Nortel when any network problems were identified

Milan Area, Italy

Day to day maintenance of two DMS100 SwitchesMonitoring and rectifying alarms on all subsystems of the DMS networkBuilding and maintaining Automatic Call Distribution Groups, including Network ACD, Time of Day Routing and Call Centre Management Information System (CC-MIS)Building and testing interconnect routes with other carriersBasic maintenance procedures and fault finding on the Supernode Data Manager (SDM)Training staff in various aspects of DMS Operations, Maintenance and DatabuildWriting procedures for regular maintenance activities and datafill requirementsSupport the telephony requirements of a 2,000 seat Customer Service Call Centre

London, United Kingdom

Upgrading Nortel DMS switches to the MMP13 software loadDevelopment of test plans to be completed after each upgrade Extensive line, protocol, interworking, feature and billing integrity testing of MMP13 in a laboratory environmentCompleting network integrity testing on live switches to ensure operation was not altered during the upgradeCollection and interpretation of fault data Liaising with Nortel before, during and after each upgrade to ensure any problems and faults identified during the upgrade process were rectified in a timely manner.

Maidenhead, United Kindgom

Design, preparation and testing of data required for the commissioning of new DMS exchanges throughout the United Kingdom and Europe. All customer specific data such as dial plans, announcements, features, interconnect routes, universal translations, point codes, billing modules etc.Loading data into the new switch and verifying with the customer that their requirements had been metReceiving sign-off from the customer to allow handover over to local operations staff

Bachelor'S Degree, Electrical, Honours

Education record