I am having a administrator and developer knowledge in ITSM servicenow .Worked on incident management , problem management , change management, knowledge management and service catalogs. Expertise in dashboards and Reports . Deeper knowledge of Workflows and Flow designer .Worked on end to end implementation in ITSM . Good knowledge of Business Rules , Client script , UI policy and UI actions . I have worked on SLA configurations , email notifications and Service portal . Worked on ServiceNow Midserver configurations.Worked on Automation in servicenow by Powershell on midserver.Have wider knowledge of Virtual Agent and Agent workspace configurations.Implemented end to end upgrade for the servicenow upgrades . Expertise in the movement of update sets from one instance to other . Knowledge of XML,s to be migrated .Integrations with REST API . Hands on in PowerBI tool . CMDB knowledge . Debugging of running project.I have good exposure to muti domain servicenow platform. Experienced in requirement gathering , testing and development . Technical and functional documentations .Closely worked with client to understand the needs for the business.