Kelli Thompson Email & Phone Number

Florida, United States

St. Louis County, Missouri, United States

Represent US Cloud in communications via onsite, phone, email, and web to assist clients and partners in deploying, operating, and troubleshooting Microsoft technologies such as Windows server and desktop, Office 365, Azure, SharePoint, Exchange, SQL, Skype, System Center and Dynamics. In addition, foster positive client relationships while effectively.

Gaithersburg, Maryland, United States

• Promoted by the Vice President of Shared Services to oversee Collaboration Services. Established tactical strategies to drive the adoption of Enterprise Information Management using M365 tools, including SharePoint.
• Directed the successful design and deployment of Microsoft 365 services and features, resulting in updated communication and increased progress for the corporation.
• Negotiated and optimized Microsoft and Voice carrier contracts, resulting in a 22% cost reduction while supporting critical services.
• Continuously improve and strengthen M365 practices and standard operating procedures through rigorous testing and maintenance.

Gaithersburg, Maryland, United States

• Served as the single point of contact for Teams, SharePoint Online, OneDrive expert. Created over seven hundred Teams, Channels, SharePoint sites, and Viva Engage communities maximizing group production by 40%. Managed.
• Collaborated in weekly change management meetings, achieving smooth application of critical updates and changes for over fifty business units.
• Empowered the business by delivering comprehensive training on M365 services, features and apps, enriching user ability for web, pc and mobile.

Chicago, IL

• Communicated across all levels of the company and mentored a team of seven (7) engineers, thoughtfully relayed technical information for broad audiences in multiple departments. Entrusted with leading over a dozen.
• Designed and fulfilled a robust failover Hyper-V Cluster, guaranteeing high availability for 100+ production virtual machines and minimizing downtime during server failures.
• Effectively upgraded Active Directory from 2008 R2 to 2019 Native, improving security and compatibility.
• Campaigned Multi-Factor Authentication (MFA) acceptance, refining security for over 1500 users. Formed thorough documentation and conducted training sessions.
• Crafted and applied a strong Disaster Recovery/Business Continuity Plan, safeguarding critical resources and minimizing downtime during emergencies for the central office and fifteen branch locations.
• Supported Unix/Linux & Oracle LUN’s hosted on legacy SAN using Bash: stopped processes, copied updates, installed & verified new files, started services, tested access and functionality in web app, Utilized RMAN for.