Technical Support Lead
Current
May 2024 - Present
AeroLeads people directory · profile
Nikhil Joshi Email & Phone Number
Technical Support Lead
at
LotusFlare
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Lead
Location
Pune, Maharashtra, India
Company size
Who is Nikhil Joshi? Overview
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Quick answer
Nikhil Joshi is listed as Technical Support Lead at LotusFlare, a company with 149 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Nikhil Joshi.
Nikhil Joshi previously worked as Automation Test Lead at Gk Index and Software Testing Team Lead at Amdocs. Nikhil Joshi holds Hsc, Science from Aarambh High School.
Company email context
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LotusFlare
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Profile bio
About Nikhil Joshi
A goal-oriented professional with nearly 11 years of experience, previously worked with Amdocs Development Center India LLP, Pune as Software Testing Team Lead● Gained exposure through various projects in Telecom Domain BSS, Telecom Billing and End-to-End Testing● Efficient in establishing and enforcing Standard Test Processes and Deliverables (including defect management and quality metric reporting) to streamline testing and support automation and manual testing efforts● Hands-on experience in software testing involving development of test environment, creation of test scripts/cases, manual testing, user acceptance testing, bug verifications and performance testing● Expertise in managing end-to-end execution of complex & high valued projects including planning resources as per SLAs and balancing work distribution to meet preset deliverables & delivery as per budget & time norms● Effective communicator with excellent relationship building & interpersonal skills; strong analytical, team leadership, problem-solving & organizational capabilities
Current workplace
Nikhil Joshi's current company
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Lotusflare
5 roles
Nikhil Joshi work experience
A career timeline built from the work history available for this profile.
Automation Test Lead
Gk Index
Jun 2020 - Mar 2024
Software Testing Team Lead
- Examined test results based on the expected output and submitted all the issues to the concerned developers through bug tracking tool.
- Established and enforced standard test processes and deliverables (including defect management and quality metric reporting) within the gated process to streamline testing and support automation and manual testing.
- Reviewed project test and implementation schedules; monitored, documented and reported the current status of defects for each testing cycle and overall project to the management.
- Supervised offshore QA resources for ensuring timely project completion; developed quality standards through participating in the initial software development stages; validated and enhanced the existing QA plan and.
- Designed and led the test strategy and test plan for all projects; reviewed activities such as requirements review, design review, test strategy review and test case reviewPrepared & tracked PDP (Personal Development.
- Interacted with team members to ensure smooth progress of project work; ensured adherence to quality norms throughout the implementation process.
Aug 2009 - Jun 2017
Technical Support Engineer
- Worked with L1 support team that provided 24X7 support for Amdocs customers
- Conducted initial verification of APSS core cases and dispatched the same to appropriate L2 support team
- Coordinated with the customer, L2 & L3 support teams; supported account manager for production critical issues
- Granted permissions to L2/L3 engineers in APSS to manage core cases.
Jun 2008 - Jul 2009
Technical Support Engineer
- Performed troubleshooting on the home & office based networking devices like wired & wireless Linksys routers, modems, adapters, specialty devices like Access Points, Range Expanders, Cameras, VoIP Routers and so on
- Configured small business networking devices like Access Points, Print Servers, VPN Connectivity Issues and so on
- Provided floor support to the level one Technical Engineers; resolved customer’s issues in order to maintain the AHT (Average Handling Time)
Aug 2006 - May 2008
Team & coworkers
Colleagues at LotusFlare
Other employees you can reach at lotusflare.com. View company contacts for 149 employees →
BM
Branka Milicevic
Colleague at Lotusflare
Serbia, Serbia
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RS
Ryan Shanks
Colleague at Lotusflare
Greater Toronto Area, Canada, Canada
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BD
Branislav Djuric
Colleague at Lotusflare
Belgrade, Serbia, Serbia
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NK
Nitesh Kumar Yadav
Colleague at Lotusflare
Delhi, India, India
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SD
Simanta Das
Colleague at Lotusflare
Guwahati, Assam, India, India
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万
万文韬
Colleague at Lotusflare
Xi'an, Shaanxi, China, China
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JI
Jelena Ilic
Colleague at Lotusflare
Serbia, Serbia
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KV
Kyrylo Vakulenko
Colleague at Lotusflare
Toronto, Ontario, Canada, Canada
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LD
Lian Dong
Colleague at Lotusflare
Xi'an, Shaanxi, China, China
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LM
Luc Marono
Colleague at Lotusflare
Cholet, Pays De LA Loire, France, France
View →
Branka Milicevic
Colleague at Lotusflare
Serbia, Serbia
View →
RS
Ryan Shanks
Colleague at Lotusflare
Greater Toronto Area, Canada, Canada
View →
BD
Branislav Djuric
Colleague at Lotusflare
Belgrade, Serbia, Serbia
View →
NK
Nitesh Kumar Yadav
Colleague at Lotusflare
Delhi, India, India
View →
SD
Simanta Das
Colleague at Lotusflare
Guwahati, Assam, India, India
View →
万
万文韬
Colleague at Lotusflare
Xi'an, Shaanxi, China, China
View →
JI
Jelena Ilic
Colleague at Lotusflare
Serbia, Serbia
View →
KV
Kyrylo Vakulenko
Colleague at Lotusflare
Toronto, Ontario, Canada, Canada
View →
LD
Lian Dong
Colleague at Lotusflare
Xi'an, Shaanxi, China, China
View →
LM
Luc Marono
Colleague at Lotusflare
Cholet, Pays De LA Loire, France, France
View →
3 education records
Nikhil Joshi education
Hsc, Science
Aarambh High School
Education record
Bhonsala Military College
Ssc, General Studies
FAQ
Frequently asked questions about Nikhil Joshi
Quick answers generated from the profile data available on this page.
What company does Nikhil Joshi work for?
Nikhil Joshi works for LotusFlare.
What is Nikhil Joshi's role at LotusFlare?
Nikhil Joshi is listed as Technical Support Lead at LotusFlare.
Where is Nikhil Joshi based?
Nikhil Joshi is based in Pune, Maharashtra, India while working with LotusFlare.
What companies has Nikhil Joshi worked for?
Nikhil Joshi has worked for Lotusflare, Gk Index, Amdocs, Magna Infotech - A Quess Company, and Vcustomer.
Who are Nikhil Joshi's colleagues at LotusFlare?
Nikhil Joshi's colleagues at LotusFlare include Branka Milicevic, Ryan Shanks, Branislav Djuric, Nitesh Kumar Yadav, and Simanta Das.
How can I contact Nikhil Joshi?
You can use AeroLeads to view verified contact signals for Nikhil Joshi at LotusFlare, including work email, phone, and LinkedIn data when available.
What schools did Nikhil Joshi attend?
Nikhil Joshi holds Hsc, Science from Aarambh High School.
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