Nikhil Unnikrishnan Email & Phone Number

London, England, United Kingdom

Responsibilities:- Leadership of all Sitetracker implementations in Nordics, France, Benelux and MEA (Middle East & Africa).- Leadership and Direct Line Management of a Professional Services unit comprising of Project Managers, Solutions Architects, Solutions Leads and Solutions Analysts.- Identification and execution of growth opportunities within the customer organisation through license upsell, capability implementation and rollout.- Thought leadership around implementation quality improvement and scalability with an aim to build referenceable customer base.- Hiring high performing professionals with domain and technology knowledge within the Professional Services unit- Point of contact for escalations in the region.- Act as a trusted customer advisor to senior customer stakeholders around digital transformation leading to true value realisation from using Sitetracker.- Advise on implementation best practices - including application build, integrations and data migration.- Hands-on technical advisor to bring accounts in jeopardy back to good health

London, United Kingdom

Sitetracker powers the successful deployment of critical infrastructure. As the global standard for managing high-volume projects, the Sitetracker Platform enables growth-focused innovators to optimize the entire asset lifecycle. Market leaders in the telecommunications, utility, smart cities, and energy industries — such as Verizon, Nokia, Fortis, Alphabet, British Telecom, and Vodafone — rely on Sitetracker to manage millions of sites and projects representing over $19 billion of portfolio holdings globally. For more information, visit www.sitetracker.com.Responsibilities:- Discovery, Qualification, Design and Implementation of Sitetracker according to customer requirements around managing high-volume repeatable projects and C-level reporting.- Building strong relationships with the customer and growing customer account by being their trusted technical and business adviser.- User adoption management by leading training and development initiatives, lead user engagement sessions to advise about Sitetracker features and capabilities.

London, United Kingdom

Responsibilities: - Management of Digital Transformation initiatives to improve CRM adoption within the Sales, Marketing and Customer Experience teams comprising 19000 users in 170 countries – currently managing the UI and user journey migration from Salesforce Classic to Lightning and introducing Field Service Lightning capabilities in Global Services.- Defining the CRM roadmap, vision and strategy, assessing and presenting Salesforce partner solutions to the business and technology teams and making build v/s buy decisions based on internal team skillset and budget constraints.- Line management of the Global Services Cloud Engineering team comprising of 2 full time employees, dotted line management of offshore contractors and finance management of strategic partners and vendors.Achievements:- Recognized by the Head of Cloud Services in BT Technology for leading the rapid prototyping and delivery of Field Service Lightning MVP (minimum viable product) requirements within 3 weeks using off the shelf capabilities in January 2019.- One of the two employees recognized by the VP of Digital Sales Excellence for outstanding contribution to Digital Sales Transformation and Success in July 2018.- Managed the roll-out of Salesforce mobile app to the entire user-base globally, including management of SSO via Microsoft Intune and overall app installation and usage as a part of the sales transformation initiative in April-May 2018.- Rolled out Salesforce Chatter globally and increased active Chatter group count from 107 to 184.- Increased Salesforce adoption from 45% in Q2 to 77% in Q3 of 16/17 by running user engagement sessions.- Reduced incidents and service requests by 40% by delivering self-serve capabilities in Q3 of 16/17.- Implemented marketing capabilities like forecasting, account potential maximization and campaign management.- Automated reporting of performance KPIs, reducing effort expended by my direct report by 2 hours per week.

United Kingdom

Managed the rollout of BT Cloud Contact – a contact centre management solution at 10 contact centre sites in 8 countries supporting 2000 staff overall.Reduced call drops and improved call quality by migrating the sites from legacy technology to VoIP.Discovered in-country funding routes, reducing costs associated with procurement and delivery of local infrastructure.

Ipswich, United Kingdom

Shaped the Ethernet product roadmap with multiple lines of businesses, captured requirements, planned and delivered enhancements costing £4.6m in CAPEX and delivering benefits of £80m (spread over 5 years).Achieved the stretch target of 95% design completion in 3 out of 5 quarters by early engagement with business, prioritizing requirements, resourcing the design team, planning the deliverables and providing advisory support to the design, development and test teams.

Ipswich, United Kingdom

Designed creative E2E solutions for enhancing the system used to deliver Ethernet services comprising of over 15 different component systems while ensuring adherence to data separation and regulatory requirements.Improved revenue realization to the tune of £168,000 p.a. by developing innovative orchestration capability to deliver a working non-resilient Ethernet service when provision of a resilient service is not possible.

Glasgow, United Kingdom

Exceeded the monthly sales targets multiple times.Improved the team efficiency by creating high quality transcripts for the online chat based sales channel.

Glasgow, United Kingdom

Worked as a Management Consultant to analyze the usage of wiki as an e-learning tool to inculcate innovative and entrepreneurial behavior amongst students by bringing about collaboration between students, academics and entrepreneurs.

Mumbai, India

Worked as a part of CSS (Customer Service System) Development and Maintenance Team.Responsible for development, testing and support of applications which form a part of British Telecom’s core operations support system (OSS) running on IBM Mainframes.Managed all stages of software development life cycle from capturing requirements, feasibility study, providing solutions/alternatives and software quality assurance.Worked towards solving issues faced by end users of the software whilst continually recommending innovative changes to the existing system to improve productivity.Actively involved in automation, knowledge management and mentoring.

Master Of Science (Msc), Management Of It Innovation

Bachelor Of Engineering (Beng), Information Technology, First Class