Niki Trumble Email & Phone Number

● Lead strategic direction of product development, defining goals, and managing project scope.● Owned end-to-end product lifecycle management, including defining product specifications, requirements, and release plans.● Prioritize features and oversee the backlog from conception to acceptance, ensuring alignment with company strategy.● Gather and analyze customer, user, and market feedback to inform product roadmap decisions.● Host regular customer meetings to assess satisfaction levels and identify opportunities for innovation.● Conduct ongoing competitive analysis to provide insights for sales and marketing strategies.● Collaborate with product marketing to develop compelling value propositions and messaging.● Create and edit guides, user content, and release notes for internal and customer consumption.● Provided release enablement training to both internal teams and the customer base, ensuring smooth product adoption and user satisfaction.

Remote

● Lead product owner for the Caliper assessment platform, demonstrating expert knowledge of design and functionality.● Collaborated with stakeholders from various departments to gather insights and understand customer needs, contributing to a comprehensive understanding of business requirements.● Developed and maintained a 12–18-month roadmap for the Caliper platform, continually iterating to align with business goals and market trends.● Managed product development lifecycle using Jira and Dragonboat, creating, prioritizing, and updating tickets to ensure accurate tracking and visibility for leadership.● Facilitated discussions with engineering leadership and R&D product owners to vet and align new feature ideas.● Implemented and optimized agile development processes, including backlog prioritization and refinement sessions, ensuring a steady flow of development-ready items.● Conducted regular refinement and retrospective sessions to improve team efficiency and effectiveness.● Collaborated with UI/UX and marketing teams to design solutions and develop collateral materials for product launches and updates.

● Spearheaded the identification of market opportunities, leading to the development of innovative product strategies and roadmaps.● Owned end-to-end product lifecycle management, including defining product specifications, requirements, and release plans.● Conducted thorough customer and user research to understand needs and preferences, translating insights into actionable user stories.● Collaborated closely with engineering and QA teams to ensure the development of marketable products aligned with strategic goals.● Acted as a product expert in customer-facing situations, effectively representing the company's offerings at user conferences and other events.● Contributed to the development of marketing communications strategies to promote product awareness and drive sales growth.● Produced and delivered product collateral for support, services, and sales teams, facilitating effective customer engagement and sales enablement.● Provided release enablement training to both internal teams and the customer base, ensuring smooth product adoption and user satisfaction.● Actively participated in scrum meetings with development and QA teams, fostering collaboration and alignment throughout the development process.● Managed integrated vendor partnerships, ensuring seamless integration of third-party solutions and maximizing value for the organization.

● Successfully led a global team of product consultants and trainers, driving alignment with company objectives and ensuring the delivery of high-quality services.● Managed program and product management functions within an agile release cycle, orchestrating cross-functional collaboration and delivering products on time and within budget.● Presented leadership and executive presentations focused on service, training, and content delivery, effectively communicating strategic initiatives and driving stakeholder engagement.● Implemented KPI tracking mechanisms to monitor and measure performance metrics, enabling data-driven decision-making and continuous improvement efforts.● Planned and executed training improvement programs, identifying areas for enhancement and implementing strategies to optimize training effectiveness.● Developed service and support strategies for the customer base, enhancing customer satisfaction and loyalty through proactive service delivery and support initiatives.● Led planning and consulting efforts for internal and external communication strategy, ensuring alignment with organizational goals and fostering strong stakeholder relationships.● Fostered a culture of empowerment, enablement, and accountability within the immediate and larger team, driving employee engagement and performance excellence.

● Developed and maintained comprehensive training schedules for services and support teams, ensuring timely delivery of training programs to both internal teams and the customer base.● Conducted internal and customer product training sessions for the Talent Management suite of products, effectively equipping participants with the knowledge and skills needed for success.● Owned and executed internal and customer-facing release enablement programs, educating participants about new features and updates to enhance product adoption and utilization.● Established and managed a monthly training program, continuously updating content to reflect the latest product developments and industry trends.● Designed and maintained internal and customer-facing content repository systems, streamlining access to training materials and resources for enhanced learning outcomes.● Produced monthly customer newsletters, delivering valuable insights, updates, and tips to enhance customer engagement and satisfaction.● Created a wide range of content, including release guides, user guides, eLearning modules, product demonstrations, troubleshooting guides, and FAQ documentation, to support training initiatives and user needs.● Led support agent new hire and ongoing training and development programs, implementing a formal badging program to assess knowledge gaps and develop skills effectively.● Conducted quality assurance testing and contributed to product development efforts, collaborating closely with product management, engineering, and QA teams during daily scrum meetings to design and develop future features.● Implemented Watson Chatbot for ATS and Onboarding products, leveraging expertise in AI technology to enhance user experience and streamline processes.● Served as a subject matter expert for Talent Management Systems, providing guidance on best practices and change management consultation to internal teams and clients.

Lincoln, Nebraska

● Led project management efforts for the implementation and configuration of new features, products, and process changes, ensuring successful execution within defined timelines and budgets.● Served as a subject matter expert on products and best practices, providing guidance and support to internal teams and clients to drive optimal product utilization and performance.● Proactively resolved critical issues, demonstrating strong problem-solving skills and a commitment to delivering high-quality solutions to meet customer needs and expectations.● Conducted training sessions for services and support teams, equipping them with the knowledge and skills required to effectively support customers and deliver exceptional service.● Oversaw the onboarding and training of new hires, fostering a culture of learning and development within the organization to drive employee engagement and retention.● Acted as the communication manager responsible for all customer-facing communications, ensuring clear, consistent, and timely messaging to enhance customer relationships and satisfaction.

● Led project management efforts for the implementation, configuration, and rollout of new features, products, and process changes, ensuring seamless execution and alignment with customer requirements and business objectives.● Managed a portfolio of 8-15 customer relationships concurrently, with a total Annual Contract Value (ACV) exceeding 2 million dollars, demonstrating strong organizational and multitasking skills.● Provided consultative services and support to customers, offering strategic guidance and solutions tailored to their unique needs and challenges, thereby enhancing customer satisfaction and retention.● Successfully upsold add-on products and services to existing customers, driving incremental revenue growth and maximizing customer lifetime value.● Renewed customer contracts through effective relationship management, negotiation, and value proposition communication, maintaining high customer retention rates.● Proactively addressed and resolved customer issues and critical business needs, ensuring prompt and effective resolution to maintain customer satisfaction and loyalty.

● Successfully managed a portfolio of 20-45 customer relationships concurrently, demonstrating strong organizational and prioritization skills to ensure exceptional service delivery.● Provided technical support and consultation to customers, offering expert guidance and solutions tailored to their specific needs and challenges, resulting in increased customer satisfaction and loyalty.● Proactively addressed and resolved customer issues and critical business needs, leveraging problem-solving skills and effective communication to ensure prompt and satisfactory resolution.● Collaborated cross-functionally with internal teams to advocate for customer needs and drive continuous improvement in products and services based on customer feedback and insights.

● Provided exemplary customer service to administrators utilizing Kenexa ATS, performance management system, assessments, and survey tools, resolving inquiries and issues promptly and effectively.● Delivered responsive and reliable support to candidates and end-users utilizing Kenexa products, ensuring smooth navigation and utilization of the platform.● Demonstrated proficiency in troubleshooting technical issues, providing guidance on system functionalities, and assisting users with system configurations to optimize performance.● Collaborated closely with cross-functional teams to escalate and resolve complex customer issues, advocating for customer needs and contributing to product improvement initiatives.● Maintained a high level of professionalism and empathy in all customer interactions, fostering positive relationships and enhancing overall customer satisfaction.