Nikki Carter Email & Phone Number

Portland, Oregon Area

• Oversee NW business-to-business (B2B) marketing and communication team plus regional experiential marketing efforts including content strategy. Consistently deliver results, manage B2B content channels and share best practices with national partners for implementation including Experience KP tour program to move prospects to new customer groups, native content strategy, broker and employer speaker series, broker and employer monthly newsletter. Active advocate on national business-to-business marketing team.• Serve on regional Brand, Marketing & Communication leadership team. • Closely collaborate with Community Health, Government Relations and Community Relations on NW region’s largest brand sponsorship, Sunday Parkways.• Collaborate with Compliance partners on regional external facing market materials to ensure we are within regulatory compliance. • Craft custom messages, presentations, talking points, supporting materials, outlines, agendas and other documents as needed to support senior executives, internal and external communication.• Serve on NW’s Community Health Initiative (CHI) Committee.• Represent NW on various regional and national forums including but not limited to Marketing, Sales and Business Development Leadership Team, National Product Marketing, NW Issues Resolution Committee, Health Plan Administration Services Regional.

Portland, Oregon Area

I supported KPNW’s largest and most complex customer accounts. My charge was to drive high-value work, develop and drive process improvement and compliance with large multi-functional projects including but not limited to contract negotiation, performance guarantee vetting and setting.

Portland, Oregon Area

As Senior Consultant, Strategic Market Planning on the Market Strategy and Sales Operations (MSSO) team, I built strategy and operating plans for regional lines of business in alignment with national guidance. I led annual Portfolio Planning and Rate Setting processes for the NW region. I participated in several communities of practice to leverage and support best practices across the regions. My efforts focused on individual and small group lines of business strategy development, facilitation and tracking in addition to providing regional competitive intelligence work through assessments, insight development and more.

Portland, Oregon Area

• Oversaw agency communication, thought leadership, promotion strategy along with new business development efforts agency wide moving from a national organization to an international organization. • Oversaw internal communication strategies to engage employees• Oversaw government General Services Administration (GSA) contract.• Oversaw implementation of new technology resource roll-out across agency.• Re-certified organization as B Corporation (score earned recognition as B Lab 2014 B Corp Best for the World honoree) • Led launch of reimaged agency website including content development and management of back-end WordPress. 2014 AWWWARDS nominee for excellence in online content, user experience, digital design and creativity (www.metgroup.com)• Led agency editorial meetings to uncover content and determine appropriate platform.• Successfully positioned agency executive staff as thought leaders including:o President awarded Women of Influence Executive of the Year 2014 (small/medium size business category)o Founder awarded B Company’s Movement 2013 MVP o B Lab 2014 Collective Action Awardo B Lab 2013 Collective Action Awardo Public Relations Society of America (PRSA), 2013 Silver Anvil Award of Excellence: Multicultural Public Relations, Salir Adelante: Promoting Good Mental Health for Every Latino in San Diegoo Equity Foundation, Small Business Equity Award• Led agency human resource function including talent acquisition and management; served as a member of our Executive Team and Operating Committee; served as a strategic resource on client projects (advise executives on stakeholder engagement, message development, etc.); and lead special initiatives to advance the business.

Portland, Oregon Area

As director and then as senior director, I served as a strategic communication consultant to mission driven organizations; managed the agency's new business development department and efforts, led human resource function, served as a member of the Executive Committee and filled a variety of strategic roles for the company.

As an associate and then as a senior associate, I supported our clients with high-level project management and coordination, research and assistance in strategic communication: work plan and budget development; community relations; training coordination and facilitation; materials audits; plus more. In addition, I led our Human Resource function including recruitment and new hire orientation as well as help drive our internal professional development program that addresses ongoing staff education.

The 2010 Space Gala was an out-of-this-world event that allowed guests to explore OMSI in a whole new way to benefit science learning and innovation with dinner and cocktails along with space-themed entertainment, science education, and space exploration. Guest took a photographic tour of the International Space Station, compliments of astronaut Dr. Mike Barratt; explored OMSI’s new and fascinating “Science on a Sphere” 3D planet and moon exhibit, and visited with friends in the “launch pad” lounges throughout the museum.