Nikki Gerling Email & Phone Number

Detroit, Michigan, United States

• Manager and mentor to a team of 8 Marketing Advisors supporting 700+ Compass agents in seven offices.• Designed and implemented training for Marketing Advisors that led to a 25% increase in customer satisfaction scores from agents.• Hired and ramped 12 new marketing advisors across the Midwest Region to deliver high-quality marketing strategies to 115 agents across the midwest in their first 6 months.• Developed personalized development plans for team members, leading to one promotion and 100% retention of team members.• Contributed to national marketing operations initiatives, most recently creating and presenting a new process and robust training materials for a large operational change for both the Marketing and Agent Experience teams.

Chicago, Illinois

• Led a team of five Marketing Advisors serving more than 400 agents.• Successfully planned and launched a market, coordinating efforts across multiple teams including Design, Expansion Analysts, Agent Operations, Business Operations, and Strategic Growth, with a budget of $170,000.• Developed and implemented an expansion playbook for Minnesota, Wisconsin, and Indiana, covering media planning, customer onboarding, marketing processes, and launch efforts.

Chicago, Illinois

• Created unique strategic marketing plans for Compass agent brands and listings for my roster of 150+ agents with a CSAT of 92%.• Project managed the creation of beautiful marketing collateral for brand building and listing marketing. I effectively managed over 20 active projects at once, demonstrating strong organizational skills and the ability to prioritize effectively.

Greater Chicago Area

• Responsible for quarterly email merchandising plan and successful execution• Conducting regular performance and trend analysis for business review• Collaborates with sales leadership to define and support category financial goals• Project manager for large scale seasonal campaigns• Negotiates marketing impression share between departments• Partners with revenue management to validate success of previous and plan for upcoming promotions • Directs design and copy efforts enabling meaningful marketing communications • Cultivates relationships with marketing partners to gain meaningful exposure via Affiliates, SEO & SEM

Chicago,Il

• Managed creation and distribution materials to execute quarterly merchandising plans• Streamlined email processes and utilize data to analyze and track best practices• Worked closely with sales leadership to align and develop plans for distribution of large scale merchants• Created innovative ways of presenting inventory to consumers through messaging, email templates, etc• Managed marketing assets through back end systems across multiple platforms• Worked cross-functionally with design and copy to develop and construct large scale campaigns.

• Responsible for category assortment planning, product selection, vendor negotiation, and marketing.• Continuously trended item/vendor profitability to identify assortment opportunities• Presented Category Business Review, quarterly, to departmental stakeholders• Assisted in financial planning and forecasting through report generation and data analysis • Managed execution of advertising plan aligned to department KPIs• Maintained a knowledge base of industry and competitor market trends

• Assisted the buyer in financial planning and forecasting by report generation/analytics to determine performance improving strategies.• Provided input and participated in QBR/ line review meetings • Created and maintained weekly in print advertising plans• Worked collaboratively with vendors to determine subsidy to be collected monthly

Hoffman Estates, Il

• Responsible for assisting the buying team with maximizing the business and participates in executing the process to achieve sales, margin, and inventory turnover goals• Provided research support and analytics in the process of execution of sales, margin, markdown, and inventory plans• Maintained relationships with vendors within SHC standards and codes of ethics• Responsible for researching competition while making product recommendations to the buyer• Collaborated with product development to negotiate cost, allowances/subsidies and terms • Analyzed future results by creating and inputting advertising against a plan from buyer

Menomonee Falls, Wi

• Work with Buyer and Assistant Buyers to manage order entry including SKU and purchase order creation and maintenance. • Maintain samples and ensure that they’re delivered in a timely manner for advertising, and e-commerce.• Execute the completing of advertising forms for weekly tabs and ensure that corresponding samples are turned in for the photo studio. • Develop a cross functional partnership with the product development team to obtain product information from vendors.• Communicate with vendors on a daily basis regarding sample requests as well as current and future orders.

• Ensuring an exceptional customer experience in order to meet and exceed sales plan.• Effectively develop and manage associates while leading sales floor coverage and consistently provide a selling focus in the absence of store management• Assist in the development of associates by utilizing coaching and motivational techniques.• Ensure floor management to maximize store volume.• Utilize company reports to effectively analyze business results.

• Owning the customer’s fitting room experience by interacting and anticipating their styling needs while exceeding expectations through individualized service.• Offer customers product information details including quality, fit and construction.• Collaborate with a team of associates to report on current fashion and product trends.• Promoted to Full Time Sales Leader in May 2010.

• Provide a noteworthy customer experience through offering assistance and ensuring there is sized merchandise available on the sales floor• Maintain solid product knowledge.• Assist in floor sets, merchandising, and display maintenance. • Maintain an awareness of current promotions.• Promoted to Fashion Expert in May 2009.

Clinton Township, Mi

• Maintained office filing and storage systems.• Greeted patients, family members and others warmly using great customer service.• Distributed/filed all incoming mail. • Scheduled patient appointments according to established procedures.• Followed strict patient confidentiality according to HIPAA guidelines.• Utilized Microsoft Office to produce spreadsheets and create office documents. • Assisted in the development of X-rays when necessary.

Bachelor Of Arts - Fashion Design & Merchandising, Minor, Business Administration

VOLUNTEER EXPERIENECE Model Dresser, October 2010 Somerset Collection Fall fashion Show - featuring Tim Gunn, Troy, MI Arranged.

Education record