Nikki Gerling Email & Phone Number

Detroit, Michigan, United States

• Manager and mentor to a team of 8 Marketing Advisors supporting 700+ Compass agents in seven offices.
• Designed and implemented training for Marketing Advisors that led to a 25% increase in customer satisfaction scores from agents.
• Hired and ramped 12 new marketing advisors across the Midwest Region to deliver high-quality marketing strategies to 115 agents across the midwest in their first 6 months.
• Developed personalized development plans for team members, leading to one promotion and 100% retention of team members.
• Contributed to national marketing operations initiatives, most recently creating and presenting a new process and robust training materials for a large operational change for both the Marketing and Agent Experience.

Chicago, Illinois

• Led a team of five Marketing Advisors serving more than 400 agents.
• Successfully planned and launched a market, coordinating efforts across multiple teams including Design, Expansion Analysts, Agent Operations, Business Operations, and Strategic Growth, with a budget of $170,000.
• Developed and implemented an expansion playbook for Minnesota, Wisconsin, and Indiana, covering media planning, customer onboarding, marketing processes, and launch efforts.

Chicago, Illinois

• Created unique strategic marketing plans for Compass agent brands and listings for my roster of 150+ agents with a CSAT of 92%.
• Project managed the creation of beautiful marketing collateral for brand building and listing marketing. I effectively managed over 20 active projects at once, demonstrating strong organizational skills and the ability.

Greater Chicago Area

• Responsible for quarterly email merchandising plan and successful execution
• Conducting regular performance and trend analysis for business review
• Collaborates with sales leadership to define and support category financial goals
• Project manager for large scale seasonal campaigns
• Negotiates marketing impression share between departments
• Partners with revenue management to validate success of previous and plan for upcoming promotions

Chicago, IL

• Managed creation and distribution materials to execute quarterly merchandising plans
• Streamlined email processes and utilize data to analyze and track best practices
• Worked closely with sales leadership to align and develop plans for distribution of large scale merchants
• Created innovative ways of presenting inventory to consumers through messaging, email templates, etc
• Managed marketing assets through back end systems across multiple platforms
• Worked cross-functionally with design and copy to develop and construct large scale campaigns.

• Responsible for category assortment planning, product selection, vendor negotiation, and marketing.
• Continuously trended item/vendor profitability to identify assortment opportunities
• Presented Category Business Review, quarterly, to departmental stakeholders
• Assisted in financial planning and forecasting through report generation and data analysis
• Managed execution of advertising plan aligned to department KPIs
• Maintained a knowledge base of industry and competitor market trends

• Assisted the buyer in financial planning and forecasting by report generation/analytics to determine performance improving strategies.
• Provided input and participated in QBR/ line review meetings
• Created and maintained weekly in print advertising plans
• Worked collaboratively with vendors to determine subsidy to be collected monthly

Hoffman Estates, IL

• Responsible for assisting the buying team with maximizing the business and participates in executing the process to achieve sales, margin, and inventory turnover goals
• Provided research support and analytics in the process of execution of sales, margin, markdown, and inventory plans
• Maintained relationships with vendors within SHC standards and codes of ethics
• Responsible for researching competition while making product recommendations to the buyer
• Collaborated with product development to negotiate cost, allowances/subsidies and terms
• Analyzed future results by creating and inputting advertising against a plan from buyer

Menomonee Falls, WI

• Work with Buyer and Assistant Buyers to manage order entry including SKU and purchase order creation and maintenance.
• Maintain samples and ensure that they’re delivered in a timely manner for advertising, and e-commerce.
• Execute the completing of advertising forms for weekly tabs and ensure that corresponding samples are turned in for the photo studio.
• Develop a cross functional partnership with the product development team to obtain product information from vendors.
• Communicate with vendors on a daily basis regarding sample requests as well as current and future orders.

• Ensuring an exceptional customer experience in order to meet and exceed sales plan.
• Effectively develop and manage associates while leading sales floor coverage and consistently provide a selling focus in the absence of store management
• Assist in the development of associates by utilizing coaching and motivational techniques.
• Ensure floor management to maximize store volume.
• Utilize company reports to effectively analyze business results.

• Owning the customer’s fitting room experience by interacting and anticipating their styling needs while exceeding expectations through individualized service.
• Offer customers product information details including quality, fit and construction.
• Collaborate with a team of associates to report on current fashion and product trends.
• Promoted to Full Time Sales Leader in May 2010.

• Provide a noteworthy customer experience through offering assistance and ensuring there is sized merchandise available on the sales floor
• Maintain solid product knowledge.
• Assist in floor sets, merchandising, and display maintenance.
• Maintain an awareness of current promotions.
• Promoted to Fashion Expert in May 2009.

Clinton Township, MI

• Maintained office filing and storage systems.
• Greeted patients, family members and others warmly using great customer service.
• Distributed/filed all incoming mail.
• Scheduled patient appointments according to established procedures.
• Followed strict patient confidentiality according to HIPAA guidelines.
• Utilized Microsoft Office to produce spreadsheets and create office documents.

Bachelor Of Arts - Fashion Design & Merchandising, Minor, Business Administration

VOLUNTEER EXPERIENECE Model Dresser, October 2010 Somerset Collection Fall fashion Show - featuring Tim Gunn, Troy, MI Arranged.

Education record