Nikki Walters Email & Phone Number

Austin, Tx, Us

Zurich, Zurich, Ch

Seattle, Wa, Us

Aligned global learning and talent strategy by partnering and collaborating with senior leaders, HR business partners, and operations to create and maintain learning and talent programs that support the employee life cycle.Established and scaled talent programs while assessing and maintaining data, and support role-based development strategy for cross-functional teams in matrixed organizations.Developed, designed, and curated skill-based programs from onboarding through continuous career development for both individual contributors and people leaders.Utilized technology such as Workday Learning Management Systems (LMS), ServiceNow platform widgets, and SharePoint to enable knowledge retention, build and support program frameworks, and organize people data.Program managed and coached numerous, outsourced vendors (BPO) for training, quality, and performance management to ensure staff trainers and leaders are set up for success to represent Expedia’s level of service.

Led and managed the learning strategy, design, and implementation of employee programs to support new hire onboarding, upskilling, career development and continuous improvement for operational, customer focused teams.

Designed, developed, and maintained skills-based training programs to support employee performance, drive knowledge retention and enhance quality measures for customer service teams. Collaborated closely with Product, Legal, Sales, and Knowledge Management to create and design training content, learner centric activities, and knowledge assessment for live, virtual, and blended environments. Wrote, managed, and tracked effectiveness of internal employee knowledge base and external facing help center content while maintaining style guide and branding requirement.

San Marcos, Texas, Us

Implemented and program managed full employee life cycle learning and development programs for a wide rage of role types including hourly, trade workers, technical certification, and professional level employees. Evaluated and scoped talent needs through needs assessment with all levels of leadership throughout the organization to create targeted training programs including leadership development initiatives. Assisted with general HR functions as needed, including recruitment efforts, event planning, and benefits.

Austin, Tx, Us

Developed and facilitated on-site leasing and procedural training for management and staff in both live and virtual environments.Program managed the talent development and educational programing for a portfolio of 45 properties nation wide. Coached, guided, and supported managers through paraprofessional development of their on-site staff on an semi-annual bases.

Austin, Tx, Us

In accordance with corporate training model, developed on-site, team specific training to upskill staff in customer service, crisis management, and interpersonal skills to support the quarterly performance cycle. Managed the property based educational programming efforts to implement sense of civility and reduce conduct issues. Oversaw the recruitment, hiring, and supervision of property staff. As a team, we managed the front and back end resident experience. Prepared monthly final account statements, accounting month-end reports, delinquency reports and bank deposits.

San Marcos, Tx, Us

Managed and oversaw the daily operations of 395 beds in a multi-building unit and direct manager of 14 team members.Designed annual comprehensive training programs for over 150 staff members including onboarding, upskilling in-services, and staff development performance plans. Served as part of the campus wide on-call rotation to respond to maintenance, safety and emergency issues to provide crisis management for up to 6,300 students.

M.S. Ed, Adult & Higher Education

B.S, Educational General Studies