Niklas Storm Email & Phone Number

Copenhagen, Dk

Managing and optimizing our Cloud-based Customer Platform- Building and maintaining real-time monitoring tools - 3rd level Application Management, Debugging and Defect Management - DBA of our SQL Server Hotel and DB Development- DevOps tools built in Powershell, T-SQL and Python. - End-to-end customer support - ITIL Life cycle management Continuous improvements- Working in a small but dedicated DevOps team where solutions are constantly needed and response time of the essence. Taking responsibility - In a small business, taking responsibility and ownership are key elements to move forward and succeed. - I appreciate the closeness with our customers and the direct feedback when we fail and recover, but mostly when we provide new value.

Managing 11 highly skilled technicians covering classic IT, Private Cloud, Billing and Field equipment.

Thales provides both application development and operations of the nationwide Rejsekort system.This covers a setup containing 250+ servers (both physical and virtual), network infrastructure and the complete ITIL process to manage this. My position:The main goal is to- Ensure continuous deliveries from the team- Maintain stable operations through monitoring and pro-activity- Discover, develop and implement new solutions for internal support- Manage architectural and operational relations to hosting vendor This includes- Daily operations (3rd level)- Continuous improvement of self-developed monitoring on Rejsekort system- Enhance system performance based on monitoring outputs.- Integrate development skills and framework into existing operational team(s)- Process development and optimization (ITIL)- IT Service Continuity planning- Continuous interaction with Change, Incident, Problem and SLA Management- Develop, review and approve both internal and vendor-delivered documentation- Short- and long-term architectural planning and forecasting both internally and towards hosting vendor- Capacity Management- Build and maintain scheduled and ad-hoc reporting- Resource planning

Thales provides both application development and operations of the nationwide Rejsekort system.This covers a setup containing 250+ servers (both physical and virtual), network infrastructure and the complete ITIL process to manage this. My position:The main goals- 3rd level application support and error handling- Document existing processes and develop needed processes- Ensure communication between Development and OperationsThis includes- Daily operations (3rd level) of Win Servers, MSSQL and customized applications.- Establish and develop reporting framework- Establish monitoring solution for the complete infrastructure and all running applications- Debugging on servers, application, database and network- Develop and enhance automation of deployments and reporting- Provide technical insight for Change Management- Gather information and documentation for Problem and Incident Management- Ensure continuous knowledge sharing

Since 2001 TELMORE has lifted customer satisfaction, simplified the products and reduced the customer cost of mobile telephony, with an online-only solution.My position:Keep the technical overview of the running applications and ensure the stability.Consolidate existing Application and Incident Management, as well as providing technical feedback throughout the organization.This included:- Establish TELMORE's first dedicated Application Management Team- Application Management- Act as Liaison between Ops, Dev and Project Management- Continuous system optimizations (keeping a burning platform alive)- Develop and maintain automated test platform- Technical project deliveries- Junior Database Administrator- Pre-analysis of Incidents and Problems.- Documentation

Since 2001 TELMORE has lifted customer satisfaction, simplified the products and reduced the customer cost of mobile telephony, with an online-only solution.My position:Ensure stability and technical optimizations on the running applications.This includes:- Technical project deliveries- Pre-analysis of Incidents and Problems.- Database development and tuning- Close collaboration with both Dev and Ops on short- and long-term solutions- Develop and maintain automated test platform- Documentation- Plan and execute core tests on Unix and Oracle- Incident Management- Application Management- Test Management

Since 2001 TELMORE has lifted customer satisfaction, simplified the products and reduced the customer cost of mobile telephony, with an online-only solution.My position:To establish a and take part in the QA Test Team by planning, developing and executing test-suites and define a process for Incident Management.This included- Incident and Problem Management- Application Management- Technical project deliveries- Pre-analysis of Incidents and Problems.- Database debugging- Documentation

Education record

Education record