Nikole Stapleton Email & Phone Number

• Negotiates pricing and contract terms and conditions to minimize risk for all healthcareParticipants• Performs contract management and maintenance tasks including amendments,extension of terms, and product additions and deletions• Reviews and analyzes sourcing data, market trends, benchmarking best practices, and maintain market awareness to provide continuous improvements for sourcingstrategies• Consistently works to achieve a competitive advantage in total cost, quality, technology, and supply continuity across disciplines to ensure achievement of acceptable products and vendors as indicated by end-user groups• Ensures consistent and defendable sourcingstrategies and supply chain processes are in place and properly administered in compliance with all regulations and policies• Provides regular updates on category strategies and supplier relationship management programs, including key performance metrics and status of process improvement initiatives

Somerset, New Jersey, United States

United States

-Taking on leadership role while still supporting accounts-Taking an initiative to resolve issues regarding customer escalations, quotes, orders and reporting-Serving as a point of contact for customer service escalations-Assisting team members with order modification requests-Training and onboarding new team members-Identifying and working with upper management on training opportunities for self and team-Facilitating resource alignments for large projects, roll outs, RFP’s, etc. -Ensuring team members accurately record statuses and updates for the invoice reports-Ensuring order accuracy for Microsoft business and management of customer Microsoft contracts-Communicating with outside and inside account management team members on a daily basis regarding pending items/questions, concerns, open action items and escalations-Conducting regular scheduled calls with team and clients-Acting as a “go to” resource for the team-Looking for and coaching the team through GM enhancement opportunities; ensure the team is following best practices for renewal management, deal registration/war chest, etc.-Acting as a liaison between outside sales, customers and SHI internal departments-Providing excellent customer service and support to customers and outside sales team-Creating pricing quotes for SHI customers based on IT requirements, including new hardware and software product needs, Upcoming renewals, and corresponding services-Engaging on large customer deals through deal registration with internal teams, vendors, and tracking these through our customer relationship management (CRM) tool-Providing sourcing, product quote, pricing, and product information to outside sales team-Entering purchase orders and providing updates to outside sales and customer of order status-Actively participating in team meetings with managers to review important updates and changes-Setting up conference calls between outside sales, customers, vendors and our internal teams

Somerset, New Jersey

Is the central point of contact for customer base at the headquarters in Somerset, New Jersey ▪ Act as a liaison between SHI clients and internal departments▪ Provided customers with quotes, pricing and product information▪ Fulfilled customer order, renewal and return requests▪ Took certifications daily to become an expert in products (HP, Dell, Apple, Adobe, Microsoft, etc.) ▪ Negotiate and recommend execution of contracts for the purchase of supplies, services andequipment;▪ Keep informed of current developments in the field of purchasing, prices, market conditions andnew products▪ Maintain customer records of license information and previous purchase orders

Microsoft officeVisual ThinkingNegotiation SkillsCreative ThinkingLeadershipSocial ListeningPhone CommunicationsAdaptable to New ThingsData AnalysisTime/Task ManagementCustomer FeedbackVisual Communication

I was accurate, efficient, and knowledgeable about debits and credits, the chart of accounts, accounts payable procedures, sales and accounts receivable, and the payroll. I adjusted entries to generate income statements and balance sheets from the accounting software.