• Following Neolane’s acquisition, volunteered to conduct ramp up of a new worldwide SRE team. Ensuring on-call using a follow the sun model and travelled several months in the U.S.• Created a methodology relying on neuroscience to proactively drive continuous improvements.• Handling escalation for provisioning or incidents between Sales, Customer Care, Engineering. Capable as well to solve or dispatch it depending our team’s resources, priorities and skills.• Restructured team wiki in collaboration with a knowledge manager to ease team’s interactions.• Working in pair with Program Manager enhancing our company mechanisms and services.• Collaborate with DevOps to automate provisioning, optimize and scale infrastructure changes.• Substitute manager for operational concerns and awarded "Adobe's key individual contributor”.

• Evaluated then deployed new international locations with container-based virtualization.• Performance analysis, usage patterns, capacity constraints and tune our underlying systems with tools spanning the entire technology stack as well providing level 3 technical support to our customers.

• Intervened on out of usage high availability platforms, IT revamp, scalability or migration missions. • Drove custom solutions to ensure customers success by delivering clear analytical reports and results.• Organized and conducted complex virtualization internal and clients’ projects including P2V, Xen to VMware, Linux on Hyper-V, Debian 3 to 6 on various hardware infrastructure: SAN, Blades, colocations…• Designed SaaS online backup offer from ROI analysis to data replication plan and product QA.• Contributed to become an ISP/LIR by managing RIPE’s subscription legally and technically.• Led first ISP lines deployment projects by managing client relationship for seamless integration.

• Self-taught Linux, security and networking to join the unit administrating 200 remote devices.• Unique orchestrator for new clients and wrote from scratch documentation for technicians.• Configured and troubleshot all features: antispam, security, messaging, proxies, VPN, VLAN, WAN.• Ticket and phone support up to C-level executives as a trusted advisor in tense hacking crisis.• Diagnosed hardware devices failures, spare parts stock management, co-ordinate replacement in 12h.

• Monitored 50 customers, proactively notified them and acted to ensure their business reliability.• Regular interventions in SMEs on desktops and servers as Microsoft Certified System Engineer.